CIO - Head of IT
MenaBev - Pepsi Bottler
Total years of experience :32 years, 4 Months
IT DIRECTOR / CIO \[AUG 2019 - TILL DATE\] MENABEV - PEPSI Bottlers, Jeddah
Developed and executed strategic technology vision and roadmap during revenue challenging time where sales were hit due to new taxes and regulation. Serving as the technology evangelist who defined and drove best practices and common standards on both IT and business operation. Built and provided direction to an IT department. Hands-on role involve, full immersion into the business with accountability for SAR 55 Million IT budget, Strategic Planning, Operations Management, HR, Marketing, Management Reporting, and participation in Corporate Leadership Council. Recruited based on strong combination of operational and strategic leadership experience to assess and resolve mission-critical technical hurdles to business success.
Identified and transformed current partnerships with partners to upgrade relationship and reduce cost while providing best practices-driven operation and services:
System Upgrades & Conversions: Revisited the completed ERP and S&D applications and introduced new, cost effective and as per business requirement to deliver faster go-to-market while introducing new channels to increase sales.
IT Operational cost reduction: Strengthened technology and reduced operational duplication in multiple solution and services, by descoping and introducing commodity services to local vendors to achieve flexibility.
IT Reorganization: Institute IT Security office and PMO, restructured 4 vendor’s service organization for MenaBev and transformed IT Services delivery organization and make them agile.
Recruited to drive and consolidate distributed IT teams and propel enterprise of USD 6.5B group to the next level.
Directed automotive solutions, DRP/BCM, Digital innovation and IT Security with selective outsourcing spanning 200+ locations.
Transformed silo-focused information technology environment with below 30% hardware, systems, and infrastructure utilization, upgraded end-to-end systems and processes, and consolidated and transformed IT team to fuel best practices-driven operations and smooth out inherited post management lapses:
IT Governance: Strengthened technology and reduced redundancy, designed and implemented “MY-IT” first IT reporting dashboard with business-oriented service view. Redesigned technology policies, boosted scalability, and devised repetitive
solutions to meet existing business requirements.
IT Reorganization: Instituted IT Security office and PMO, restructured 7 different IT organizational charts and consolidated
roles and reporting lines with an assigned department, and regionalized IT operation.
Infrastructure Redesign: Laid the groundwork for B2B/B2C solutions with product catalog integrated with automation and
orchestration of Infrastructure and network solution. Revamped Unified Communication and telecommunication network
infrastructure to increase productivity and utilization of invested IT Assets.
System Upgrades & Conversions: Upgraded and converted to S4/HANA cloud solution for core business functions including Treasury. Developed Isolated enterprise data backup for zero-day attacks. Produced >$6M in infrastructure and applications
saving, renegotiated contracts, reused existing systems, sourcing solutions with new vendors and outsource onsite support. Improved business data/metrics visibility.
Led Mobile IT strategy across APAC region, management, processes, and assessments as Head of Innovation for multiple customer solutions and ideas. Served in director role with IT budgets.
Established first of its kind in Asia a Digital Acceleration center where Business and IT can come together to do ideation and innovation. Acted as a Business partner to bridge between IT and Business and delivered business-oriented solutions and IT
Operations with defined KPIs and SLAs:
IT Operation Excellence: Designed and developed Business operation oriented Dashboard which was mobile enabled for Senior and middle management to keep track of business processes integrated with IT
IT Project Organization: Developed Project Management Office (PMO) to consolidate regional/global projects and enhance monitoring of progress and escalations.
IT Innovation Centre: Laid the foundation of first ever within IQVIA a Digital Acceleration center to create Ideas and deliver cost-effective solutions to customers.
Provided IT strategic and operational level consultancy to deliver tangible results and enhance operation excellence while reducing cost.
Co-Developed the concept of BPO with Avaloq and DB for backend wealth management solution, to provide flexibility to banks and reduce the fixed cost.
Engaged with regional stakeholders of Prudential Insurance in Hong Kong to identify the need and solution to reduce overall time to sales realization and automation with SAP DW/BI solution from a flat file and excel based operation.
Constantly promoted and deputed at different locations to deliver tangible outcomes and boosted career across the globe, worked with different cultures and nationalities to drive them to a common solution. Implemented “Follow-the-Sun” IT operations, Consolidated APAC IT Operation, Outsourced SAP BASIS, Onsite support and delivered BYOD amongst many more solutions.
Build the IT department from the stretch to a fully functional department. Hired, trained and managed the teams across the country. Analyzed, developed and implemented ERP for Nestle (AVA) water and Harry’s bread. Implemented truck and outlet management system with live connectivity with back office. Engaged with global teams to plan, design and implement IT blue print for future growth.
Responsible for overall IT operation of Coca-Cola within Pakistan. Application, infrastructure and processes ownership within each plant. Hired, trained and motivated the team to keep the fast pace of the business and its requirements towards IT. Identified and developed the process improvements in order to increase the productivity of trucks loading, unloading and dispatching from the plant.
Software Engineering, Network
Marketing, Accounting, Sales
Labor Law | Stakeholder Management