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Akhil Anil, Customer Experience Manager

Akhil Anil

Customer Experience Manager·Horizon Mahindra

India

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 10 years, 2 months

Customer Experience Manager

June 2025 - Present

Horizon Mahindra

Kottayam, India

June 2025 - Present

• Lead customer satisfaction initiatives across the dealership to elevate CSI metrics.
• Improve overall service quality and design customer retention programs.
• Coordinate directly between workshop, service advisors, and customers for efficient communication.
• Resolve escalated customer concerns proactively while maintaining OEM CSI standards.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Customer Relationship Manager

January 2025 - February 2026

Tata Motors

Kottayam, India

January 2025 - February 2026

Company industry:
Automotive Dealership & Distributor

Works Manager

April 2024 - December 2024

Veliath Motors (Royal Enfield)

Kottayam, India

April 2024 - December 2024

• Managed complete workshop operations and multi-disciplinary technical teams.
• Improved workshop productivity and service quality standards.
• Planned daily manpower allocation and monitored team performance KPIs.
• Ensured strict compliance with OEM service guidelines and safety standards.
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Service Engineer

September 2020 - September 2024

Popular Motor Corporation

Cochin, India

September 2020 - September 2024

• Diagnosed complex vehicle mechanical and electrical issues and supervised precision repairs.
• Improved workshop efficiency through proactive preventive maintenance planning.
• Consistently maintained high customer satisfaction scores.
• Supported junior technicians with hands-on technical guidance and strict quality control.
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Welding Inspector

August 2019 - August 2020

Salini India Inspection Service

Mumbai, India

August 2019 - August 2020

• Performed welding inspections and NDT according to international quality standards.
• Prepared technical inspection and quality documentation diligently.
Company industry:
Manufacturing
Job role:
Quality Control

Service Supervisor

June 2017 - July 2019

Resmi Hero

Kottayam, India

June 2017 - July 2019

• Managed service operations handling 1, 000+ vehicles per month.
• Led a team of 30+ technicians and support staff.
• Improved workshop productivity and customer satisfaction.
• Ensured QA/QC, OEM and HSE compliance using DMS, SAP, ERP and diagnostic systems.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

QC Engineer

April 2016 - April 2017

Aarthik Associates & Engineers

Chennai, India

April 2016 - April 2017

• Managed service operations handling 1, 000+ vehicles per month.
• Led a team of 30+ technicians and support staff.
• Improved workshop productivity and customer satisfaction.
• Ensured QA/QC, OEM and HSE compliance using DMS, SAP, ERP and diagnostic systems.
Company industry:
Manufacturing
Job role:
Quality Control

Education

Anna University – Anna University Of Technology Chennai

March 2015

March 2015

Bachelor's degree, Mechanical Engineering

India

Mohamed Sathak Engineering College, Anna University

January 2015

January 2015

Bachelor's degree, Mechanical

India

Mohamed Sathak Engineering College Anna University

January 2015

January 2015

Bachelor's degree, Mechanical

India

Government College University

March 2009

March 2009

High school or equivalent, Automotive Engineering

India

Skills

CAD PROGRAMS

Intermediate

COMPUTER AIDED DESIGN

Intermediate

COMPUTER LITERACY

Intermediate

LEADERSHIP

Intermediate

MECHANICAL ENGINEERING

Intermediate

MICROSOFT OFFICE

Intermediate

QUICK LEARNING

Intermediate

SELF MOTIVATION

Intermediate

TEAMWORK

Intermediate

VERBAL COMMUNICATION SKILLS

Intermediate

AMAZON WEB SERVICES

Intermediate

AUTOCAD

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

ENTERPRISE RESOURCE PLANNING

Intermediate

MANAGEMENT

Intermediate

QUALITY ASSURANCE

Intermediate

SAP APPLICATIONS

Intermediate

SOLIDWORKS CAD

Intermediate

WELDING

Intermediate

Testing

Expert

NDT

Expert

Quality Inspection

Expert

QC

Expert

Inspection

Expert

ADAPTABILITY

Intermediate

COMPLIANCE REQUIREMENTS

Intermediate

CUSTOMER SERVICE

Intermediate

EVENT MANAGEMENT

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

PREVENTIVE MAINTENANCE

Intermediate

Languages

English

Expert

Hindi

Intermediate

Malayalam

Beginner

Memberships

society of Automotive Engineers

Member

March 2012

Training and Certifications

Certifications
LMV, HPMV, HGMV
BARC Level I | QA/QC
ASNT Level II
& Pipeline Engineering
Oil & Gas Technology
QA/QC Engineering
BARC Level I
ASNT Level II
Nondestructive Testing (NDT)
MEP - Heat Ventilation and Air Conditioning (HVAC)
Piping & Pipeline Engineering
QC in Welding Inspection
QA/QC Engineering

Hobbies and interests

Music