Training Lead
Aster Dm Healthcare
مجموع سنوات الخبرة :9 years, 3 أشهر
• Learning and Development
• Design & Prepare Learning Roadmap for Project related to clinics staff.
• New Employee Induction Program
• Conceptualize, strategic, design and delivery of need based Programs on Domain, Functional and Behavioural skills for clinics
• Responsible for driving Organization wide agenda of Service Excellence to ensure upward movement in Customer Loyalty scores.
Lead the Business Training & Development Function customer service division PAN INDIA
Certified Chief Instructor from Honda Motors Japan.
Design & Prepare Learning Roadmap basis the competency Framework for Field Ops Employees and Dealerships. Conceptualize, strategize, design and delivery of need based Programs on Domain, Functional and Behavioral skills
Employee engagement initiatives and support dealer marketing and promotional strategies
Train the Trainer programs for organization.
Training Calendar Preparation and follow-up.
Training budget planning and cost optimization & effective learning initiatives
Generate & publish MIS and Dashboards at the desired frequency
Effective in organizing and conducting the Training and Induction programs for the entire OPS TEAM at Head Office.
Conducting Online & offline surveys and capture Employees feedback
Responsible for driving Organization wide agenda of Service Excellence to ensure upward movement in Customer Loyalty scores.
Coordinate with L&D & MDP Team for organizing various need based programs for capability building.