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Akhil John, Customer Relationship Manager

Akhil John

Customer Relationship Manager·UltraTech Cement Ltd.

Saudi Arabia

Diploma, Civil Engineering

Work experience

Total years of experience: 14 years, 6 months

Customer Relationship Manager

March 2022 - June 2026

UltraTech Cement Ltd.

Thrissur, India

March 2022 - June 2026

• Managed customer relationships and ensured high customer satisfaction.
• Coordinated with dealers, contractors, builders and project customers.
• Handled customer complaints and implemented effective resolutions.
• Worked closely with Sales, QC and Operations teams.
• Supported business development and customer retention initiatives.
• Managed payment follow-up and account coordination.
Company industry:
Industrial Production
Job role:
Customer Service and Call Center

Marketing Executive

November 2019 - March 2022

RDC Concrete (India) Pvt. Ltd.

Cochin, India

November 2019 - March 2022

• Developed new customers and maintained existing client relationships.
• Promoted Ready Mix Concrete products and services.
• Conducted market research and identified business opportunities.
• Supported quantity survey and project coordination activities.
Company industry:
Civil Engineering
Job role:
Marketing and PR

Seles Executive

September 2015 - October 2019

Ceecon Readymix Concrete Pvt. Ltd.

Thrissur, India

September 2015 - October 2019

• Handled Ready Mix Concrete sales and marketing activities.
• Managed customer relationships and project support.
• Performed quantity surveying and market development.
Company industry:
Construction & Building
Job role:
Sales

Site Supervisor

January 2012 - August 2015

Vithayathil Builders

Thrissur, India •Hybrid

January 2012 - August 2015

• Managed site supervision, quality control and workforce coordination.
• Monitored construction activities and material planning.
Company industry:
Civil Engineering
Job role:
Engineering

Education

Engineer's Training Centre

August 2010

August 2010

Diploma, Civil Engineering

India

Skills

BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CONTRACTOR MANAGEMENT
Intermediate
CONTRACTOR MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
IMAGE EDITING
Intermediate
IMAGE EDITING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING MANAGEMENT
Intermediate
MARKETING MANAGEMENT
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT COORDINATION
Intermediate
READY MIX CONCRETE
Intermediate
READY MIX CONCRETE
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

Malayalam

Beginner

Hindi

Beginner

English

Beginner