Akhila Nair

• Developed Power BI dashboards and utilized databases for decision support.
• Delivered senior management updates and project summaries for data-driven decisions.
• Collaborated with strategic teams to optimize business processes using data analytics.
• Supported ERP system implementation with the IT team.
• Drove vendor management lifecycle and enhanced brand presence in Kuwait.
• Executed marketing and digital transformation projects including social media, website, and company profile enhancements.
• Organized a digital solutions seminar for the Kuwait banking community, featuring top technology experts.

1. Identify the scope of automation along with operations team through feasible study.


2. Analyze and model the business domain to create a complete picture of work-flows and technical requirements
fulfilled by existing and proposed software.


3. Create functional requirements in use cases and coordinate requirements walk-through and sign-offs for client in the
domain of Core Banking.


4. Enabling the technical team to gauge the requirements from a functional perspective to define the business problem
and primary objectives of the new project.


5. Perform detail analysis of the process and prepare a Process Understanding Document along with AS IS & TO BE
process maps.

1.Analyze monthly tickets and provide a summary on the issues along with the solutions to the client.

2.Lead liaising across different teams including software development and testing teams to develop robust solutions
according to client requirements.

3. Head the support delivery team to providing full production assistance for Tata Motors Finance and Aditya Birla
Finance.

4.Handled PAN India war-rooms for Tata Motor Finance (TMF).

5. Liaise with Project teams to provide IT solutions, enhancement analysis, upgrades, production support, rollout, testing,
migration, go-live assistance.

6.Troubleshoot the issues raised by clients and peruse the bugs with the project teams. Well versed with Microsoft office, Postman and Jira