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AKINGENEYE  DENYSE, Customer Support Assistant

AKINGENEYE DENYSE

Customer Support Assistant·Irembo

Rwanda

High school or equivalent, SOFTWARE DEVELOPMENT AND COMPUTER APPLICATION

Work experience

Total years of experience: 6 years, 2 months

Customer Support Assistant

January 2023 - January 2026

Irembo

Kigali, Rwanda Hybrid

January 2023 - January 2026

• Assisted clients in accessing online
government services
• Provided customer support and
guidance
• Ensured adherence to protocol and
service standards

Company industry:
Hospitality & Accomodation

Community Mobilizer and Counselor

January 2022 - January 2023

Orora Wihaze Program

Kigali, Rwanda Hybrid

January 2022 - January 2023

• Conducted community sensitization on
livestock farming
• Promoted improved nutrition practices

Company industry:
Animal Production

ICT Trainee

January 2020 - January 2022

Musanze Youth ICT Innovation Center

Musanze, Rwanda Hybrid

January 2020 - January 2022

• Supported ICT-related activities and
training sessions
• Gained hands-on experience in
computer applications
• Assisted users with basic technology
usage

Company industry:
Computer Hardware & High-Tech Manufacture

Technical Support Trainee

January 2019 - January 2019

INES Ruhengeri

Musanze, Rwanda Hybrid

January 2019 - January 2019

• Participated in training and technical
support activities

Company industry:
Scientific Research & Development

Education

COLLEGIO SANTO ANTONIO MARIA ZACCARIA TVET SCHOOL

August 2022

August 2022

High school or equivalent, SOFTWARE DEVELOPMENT AND COMPUTER APPLICATION

Rwanda

Skills

COMMUNITY ORGANIZING
Intermediate
COMMUNITY ORGANIZING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL LITERACY
Intermediate
DIGITAL LITERACY
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
WORKSHOP FACILITATION
Intermediate
WORKSHOP FACILITATION
Intermediate

Languages

English

Expert

Training and Certifications

Certifications
A2 Certificate in Software Development
A2 Certificate in Software Development