Sales & Marketing Manager
MyCash
Total des années d'expérience :11 years, 4 Mois
Maintain smooth operations of MyCash Services using updated system and controls.
User Access controlling of different remittance software.
Account opening, KYC and CDD automation, and introducing new risk management software
Tie-up with remittance partnership.
Tie-up with the non-remittance company for deeper partnership.
Monitoring and reporting of customer service operation team.
Organize training to operation, procedures and new products.
Handle online marketing campaigns including FB ads and others
Handle online & offline customer queries, order & complaints.
Manage Company E-commerce website, inventory. Did E-mail Marketing, Telemarketing, Roadshow.
Managed company's online marketing on social media, google
Handled inbound & outbound calls.
Processed orders, DO & invoices.
Managed company's email marketing.
Paid social media marketing.
Products launching & sales planning
# Pre-opening task
# Manage customer check-in, check-out, customer accounts.
# Liaise with other department to provide customer service.
# Handle OTA, Walk-in & pre-booked guests.
# Help travel desk.
Handle Walk-in Guests
* Process Room Booking, Reservation etc
* Handle Guests Accounts while check-outs
* Handle Guests Calls, inquires, complaints
* Handle Guests mail, room booking, ticket booking & other requirement as per needed.
Travel & Tourism, Front Office & Preservation, Production, Housekeeping, Sales
Front Office & Secretarial, Travel & Tourism, Housekeeping, Production, Sales & Marketing
Biology, Physics, Chemistry, Mathematics, English