Senior IT Engineer
METTCO Company for Communication
Total years of experience :16 years, 11 Months
Working as IT support for Zain call center by VOIP System using AVAYA system, support for all our client that need to maintenance or install new devices for new project and manage our project for the customers.
Monitor all incoming and outgoing Food in all UNWFP Warehouses; monitor all loading and offloading operations with Working on monthly inventory of our food in UNWFP Warehouse
working with this company as IT-VOIP Principle Administrators on CISCO IP Phone & Contact Centre Agent Configuration, Maintenance the computers and its' accessories and installing programs, Network Installation and configuration (cabling, wireless), Maintain inventory material of information, such as, computer related equipment, communication material, Maintain logs or archives of information, such as, computer material logs, Assist in the deployment of standard material, such as, computer hardware and software, applications, Assist in the maintenance of systems and equipment by carrying out routine tasks, such as, backing up data, monitoring network and systems, Administer user access to system and database, monitor system and application usage, Assist in resolution of problems by monitoring inboxes and responding to queries, identifying and forwarding issues to the appropriate person, Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks, Work in upgrade VOIP system for Asiacell Company from version 4 to version 8, Working in network installation for Asiacell shop (cabling, router configuration, switch configuration) and DHCP server installation and configuration in Tikrit city in 2007, Work in upgrade of the contact centre servers from UCCXD to AUCCE, Installing CUCM and IPCC servers for contact centre, Work in project to install CCTV system for Asiacell Company