Avp
Banque misr
Total des années d'expérience :14 years, 1 Mois
Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
Managed network and system performance, conducting troubleshooting, security patching and maintenance.
Oversaw IT department operations and training.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Oversaw daily performance of computer systems and immediately responded to concern teams issues to keep network up and running.
Wrote policy, procedure and manuals governing internal IT use. Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Guided organizational technology strategy and roadmaps.
Built, customized and repaired technology based on staff requests. Coordinated ongoing technical training and personal development classes for staff members.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Interviewed, hired, trained and mentored 6 staff by coaching daily, leading performance reviews and offering constructive feedback.
Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes. Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
2013-07 - 2018-08
Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
Developed project plans identifying key issues, approaches and performance metrics.
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Designed, documented and executed maintenance procedures, including system upgrades and patch management using update manager. Developed project management roadmap to define project objectives, timelines and milestones.
Managed and maintained multiple environments at corporate headquarters and remote locations.
Sped up and simplified application and resource provisioning.
Promoted and led performance enhancement culture by actively coaching and mentoring direct reports
Identified opportunities to improve business process flows and overall departmental productivity
Drove short-term and advanced promotional planning processes
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Onboarded new employees, including training, mentoring and new hire documentation.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Applied customer feedback to develop process improvements and support long-term business needs.
Maximized performance by monitoring daily activities and mentoring team members.
Conducted monthly inventories of raw materials and components on work floor.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Accomplished multiple tasks within established timeframes.
Established and updated work schedules to account for changing staff levels and expected workloads.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades. Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Determined hardware and network system issues using proactive troubleshooting techniques.
Maintained and operated AV equipment for use during internal presentations and client-facing events.
Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
Answered questions and provided information to customers about new software or hardware.
Coordinated with telecommunications providers to discern and address third-party outages and related impacts.
Collaborated with HR department to design standardized onboarding processes and training assets.
Offered new customers training to reduce frustration and improve customer satisfaction.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Collaborated with colleagues in both domestic and international support facilities.
Translated complex technical issues into digestible language for non-technical users.
Used ticketing systems to manage and process support actions and requests.
Conducted in-depth product and issue resolution research to address customer concerns.
Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose. Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose. Communicated regularly with customers concerning data exchange and technology integration.
Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth. Maintained project schedules by managing timelines and making proactive adjustments.
Collaborated with project owners and team members to set ambitious
Led team of 25 members while providing exceptional customer service. Mentored and guided employees to foster proper completion of assigned duties.
Implemented new working processes which delivered continued improvements.
Initiated timely response to emails, voicemails and written correspondence. Cross-trained and provided back up for customer service managers. Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
Participated in cross-functional team-building activities.
Provided constructive criticism regarding quality assurance on collections team phone calls.
Optimized customer support by establishing collaborative service environment.
Completed special cuts, including groves and bevels, to produce desired looks.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Built strong relationships with customers through positive attitude and attentive response.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Led team of 14 members while providing exceptional customer service. Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Worked with users to determine areas of technology in need of improved usability.
Completed reports detailing network and systems performance, costs and downtime issues.
Provided second-level support for all server class systems.
Established network specifications and analyzed workflow, access, information and security requirements.
Evaluated latest technology innovations and adopted cost-effective, useful
2003-07 - 2009-06
solutions.
Managed onboarding and offboarding of employees.
Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
Designed proactive preventative maintenance schedules to prevent unnecessary downtime and hardware faults.
Provisioned new software and hardware for use according to internal business and security policies.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.
Served as subject matter expert on proposed technology purchases, helping to raise ROI through prudent acquisitions.
Implemented corrective plans of action for network performance issues, including availability, utilization and latency.
Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
Created patches and solutions to fix bugs in existing applications.
Planned and implemented complex internet and intranet applications on multiple platforms.
Kept software licenses current for all computers and mobile devices. Orchestrated integration and communication of software upgrades. Determined compatibility with various software by developing modification and integration programs.
Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.
Computer Science