akrem abid

 leading, managing and motivating a sales team to implement a sales strategy and meet agreed
targets.
 compiling sales progress reports on a weekly/monthly and end of year and proactively
addressing shortfall on targets due to be achieved
 Participating in marketing events and attending sales meetings
 Managing the Customer Relationship Management database of to ensure accurate and up-to-date
information is available
 Set up sales plan in order to archive sales target required by the company. Detailing sales action plan to ensure that the target will be achieved on a monthly, quarterly and annual basis.
 Work closely with other job functions in the company to improve overall services level
 Liaise closely with HR department in solving daily HR issues, including discipline compliance, work attitude, etc.

 Maximizing the sale of duty free through excellent Customer Service, product knowledge and team work, in order to increase the sale .
 listenand respect always the senior cabin crew and follow the procedures.
 welcoming passengers on board and directing them to their seats
 informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away
 making announcements on behalf of the pilot and answering passenger questions during the flight.
 reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.
 ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.
 completing paperwork, including writing a flight report.

 Reported to the Shop Manager and General Manager of AzadeaGroup.
 Protects employees and customers by providing a safe and clean store environment.
 Responsible for maximizing sales through excellent Customer Service, product knowledge and team work, in order to increase the sales and reach the daily, weekly and monthly target.
 Organization of stock room and display. Worked closely with Merchandising and Inventory Departments. Sending daily report to the brand manager. Stock control’s Plan.
 Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
 Increased the product's perceived value to the customer and thereby increase brand franchise.
 Responsible for making the schedule of all staffs in the shop.

 In charge of the boutique(Hugo Boss).
 Set up of new collections, in charge of the display .
 Follow up all customer repair issues.
 Knowledge of shop security and safety procedures.
 Good housekeeping abilities…
 Knowledge of customer service standards and procedures.