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Akshara Jaggi, Global Client Services & Operations Specialist

Akshara Jaggi

Global Client Services & Operations Specialist·BPO Company

India

Bachelor's degree, Business administration and Law

Work experience

Total years of experience: 3 years, 5 months

Global Client Services & Operations Specialist

April 2026 - Present

BPO Company

Kanpur, India Hybrid

April 2026 - Present

Operates within a fast-paced, high-security Business Process Outsourcing (BPO) framework, delivering end-to-end client management and operational support for a premier international tax advisory firm. Managing critical global workflows during international business hours (Night Shift), serves as the primary point of contact for cross-border clients, driving successful onboarding through strategic, consent-based outreach and comprehensive process orientation. Meticulously handles complex customer inquiries, providing transparent, step-by-step guidance on tax submission pipelines and service expectations to ensure a seamless client experience. Accountable for maintaining absolute data integrity and confidentiality while leveraging advanced CRM tools to track client portfolios, optimize executive meeting schedules, and securely process transaction and payment data in strict compliance with global financial privacy standards.

Company industry:
Business Process Outsourcing (BPO)

Private Tutor

January 2023 - Present

Freelancing

Kanpur, India

January 2023 - Present

Independently managed a private tutoring practice from an early age, demonstrating entrepreneurial
initiative, self discipline, and strong interpersonal skill

Company industry:
Training & Education Center

Part-Time French Teacher

November 2025 - February 2026

Seth Anand Ram Jaipuria Schoo!

Kanpur, India

November 2025 - February 2026

communication to support student learning
preparation of plans for students for them to learn and understand the basics of French language

Company industry:
Training & Education Center

Healthcare Program Coordinator & Patient Administrator

April 2025 - January 2026

Non profit Organisation

Kanpur, India Hybrid

April 2025 - January 2026

Here is the job description seamlessly integrated into a cohesive, highly professional paragraph designed for a resume, cover letter, or LinkedIn summary:

**Healthcare Program Coordinator & Patient Administrator**
Served in a high-impact, dual-capacity role driving patient administration and community outreach for a medical non-profit, blending meticulous data management with compassionate patient advocacy. Spearheaded the clinical intake pipeline by accurately capturing vital medical metrics, managing patient files, and organizing complex appointment schedules. Highly proficient in utilizing Google Sheets and Microsoft Excel to maintain secure, zero-error databases for patient tracking and medical program enrollment. A proactive and empathetic communicator, authored clear professional emails and digital messaging to coordinate clinical staff schedules, while simultaneously executing targeted marketing and community promotion campaigns to transition underserved populations into regular clinic patients and long-term healthcare programs.

Company industry:
Administration Support Services

Strategic Sales Executive (Independent Partner)

May 2025 - November 2025

Boutique Financial Consulting Firm (Confidential)

Texas City, United States Remote

May 2025 - November 2025

Operated as a foundational business development partner for a boutique, privately held firm, driving market expansion and revenue growth with high autonomy. Collaborated directly with executive ownership to design and execute the end-to-end client acquisition strategy, managing the full sales lifecycle from initial prospecting to contract closure. Demonstrating strong entrepreneurial drive and a proven track record of performance, managed a high-incentive portfolio under a 50% revenue-share model tied directly to total realized earnings and bottom-line company growth.

Company industry:
Economics & Financial Consulting

Digital Content Specialist & SEO Coordinator

March 2025 - June 2025

Newstudent Website

Kanpur, India Remote

March 2025 - June 2025

Managed the end-to-end editorial pipeline and content operations for a prominent journalistic website, driving platform growth, visibility, and audience engagement. Executed high-volume publishing schedules by writing, copywriting, and editing breaking news and feature articles with strict attention to journalistic standards. Spearheaded on-page technical SEO strategy, meticulously optimizing content structures using precise heading hierarchies ($H_1, H_2, H_3$) and high-performing keyword integration. Through dedicated search engine optimization and continuous performance tuning, successfully elevated website authority to secure top-tier organic rankings on Google and major search engines.

Company industry:
Journalism

Language Tutoring

January 2023 - August 2023

Sattva Institute

Kanpur, India

January 2023 - August 2023

Delivered stuctured wtoring sessions and provided personalised academic support. Developed
lesson plans and maintained consistent progress tracking for students

Company industry:
Training & Education Center

Education

Rama University

January 2030

January 2030

Bachelor's degree, Business administration and Law

India

Higher Secondary Diploma from UP State Board Private Schooling

April 2025

April 2025

High school or equivalent, Economics And The Humanities

India

High School Diploma from Sheiling House School

July 2022

July 2022

High school or equivalent, Basic Sciences and Fine Arts

India

Skills

Organised
Expert
Organised
Expert
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
WRITING
Intermediate
WRITING
Intermediate
Quick Learning
Expert
Quick Learning
Expert

Languages

Hindi
Beginner
English
Beginner
French
Beginner

Training and Certifications

Certifications
French Language Certification

Hobbies

  • Sports
  • MUN»
  • Debates
  • Dance
  • Music
  • Social Media
  • Event Management
  • Traveling
  • Reading