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Akshay  Chamukuttan , Customer Service Officer

Akshay Chamukuttan

Customer Service Officer·CMA-CGM

United Arab Emirates

Master's degree, MBA

Work experience

Total years of experience: 3 years, 1 months

Customer Service Officer

August 2024 - November 2025

CMA-CGM

Chennai, India

August 2024 - November 2025

• Delivered responsive, solutions-focused customer support that strengthened client satisfaction and retention.
• Resolved a high volume of customer inquiries efficiently, improving service delivery and operational flow.
• Maintained accurate, audit-ready records that supported seamless communication and issue tracking across
teams.

Company industry:
Shipping
Job role:
Customer Service and Call Center

Service Desk Analyst

February 2021 - October 2022

Tata Consultancy Services

Cochin, India Hybrid

February 2021 - October 2022

• Managed and triaged technical support requests, reducing downtime and improving end-user experience.
• Documented incidents with precision, ensuring accurate tracking, escalation, and timely resolution.
• Analyzed recurring system issues and recommended fixes that enhanced overall performance and reliability.

Company industry:
IT Services
Job role:
Information Technology

Education

Indian maritime University

May 2024

May 2024

Master's degree, MBA

India

Bharathiar university – Nehru Arts and Science collage

May 2020

May 2020

Bachelor's degree, Bsc computer science

India

Skills

CONFLICT RESOLUTION

Intermediate

CRITICAL THINKING

Intermediate

DECISION MAKING

Intermediate

LEADERSHIP

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

PROBLEM SOLVING

Intermediate

TEAM BUILDING

Intermediate

COMMUNICATIONS

Expert

COMPLIANCE MANAGEMENT

Intermediate

COMPUTER SCIENCE

Intermediate

CONFLICT MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

INDUSTRIAL EQUIPMENT

Intermediate

MASTER OF BUSINESS ADMINISTRATION MBA

Intermediate

PROCESS IMPROVEMENT

Intermediate

SHIPPING MANAGEMENT

Intermediate

TECHNICAL SUPPORT

Intermediate

WORKFLOW MANAGEMENT

Intermediate

ADAPTABILITY

Expert

COMPRESSIVE STRENGTH

Expert

Languages

English

Expert

Hindi

Beginner

Malayalam

Beginner