IT Help Desk Technician
Dxc.technology - India
Total years of experience :3 years, 2 Months
➢ Resolve customer issue via email chat or teams session.
➢ Troubleshoot with the users for their AD account and unlocking.
➢ Assisting user with bitlocker issue.
➢ Helping the user with outlook issues.
➢ Troubleshooting with the user on VPN and connectivity issue.
➢ Helping the user to raise service requests for hardware and software requirements.
➢ Assisting the user to raise external website access and temporary admin rights access.
➢ Raising requests for share drive access.
➢ Mapping of network drives.
➢ Assisting the user with browser issues.
➢ Working on priority issue and following up with the users on time to provide resolution.
➢ Assisting the user to raise HR requests.