Head of Administration and School Operations
GEMS Education
Total years of experience :20 years, 9 Months
Head of Administration and School Operations
GEMS Education
August 2012 - till date
• Currently responsible for the overall administration and project operations through constant process developments and improvements in the process ensuring higher satisfaction among all the stakeholders involved - parents, students, teaching and non-teaching staff
• Key Job Responsibilities: o Handling School Transport, Catering, Housekeeping, Horticulture and other project related on sight and off sight operations
o Budgeting and forecasting future requirements of Infrastructure in lieu of constant admissions
o Handling Marketing plans and strategies for constant growth through enrollments
o Organizing logistical support for any global officials travelling to GEMS India
o Following best procurement practices in line with organizational requirements such as drafting Purchase orders and Work orders, vendor evaluation and negotiations and drafting out job completion certificates for processing timely payments
o Providing complete non-educational support required for school operations and formulating guidelines for best practices
Assistant Front Office Manager
ITC Hotels Ltd.
August 2003 - July 2012
• As a part of a long stint with ITC, worked for ITC Maurya - The Luxury Collection, ITC Grand Central, ITC Sonar and ITC Kakatiya
• Key Job Responsibilities
o Handling Group Bookings and MICE.
o Handling Special needs of the Guests with utmost Care and to customer Satisfaction.
o Managing and maintaining high Audit scores (LRA/ Starwood/ Internal etc) throughout the year through constant Process development and checks.
o Managing and handling Room inventory during sold out dates with minimum guest dissonance.
o Maximizing unit revenue through constant up selling of promotions and offers hence meeting and exceeding school/hotel budgets on time.
o Maximizing the departmental yield through Various Six Sigma Applications and tools e.g.:- AET (Area effective team) and CANDO teams.
o Handling and managing the department in the absence of the HOD or Director of front office operations.
o Active member of the Unit ICE (internal cost efficiency team)
o Managing and handling departmental promotions and recruitment in conjunction with the HOD.
Degree Year Institute/ University Master of Business Administration (MBA) 2012 Symbiosis, Pune
Diploma in Hotel Administration 2006-07 Welcome Group Management Institute
• Was in-charge of service flow in MOD ( Ministry of Defense) Shallot in Bangalore Aeroshow 2004 which hosted VIPs like Mr. Pranab Mukherjee and Mr. and Mrs. Rahul Dravid and the standard of service excellence was personally appreciated by the then CAS ( Chief of the Air Staff) Air Mshl S Krishnaswamy PVSM AVSM VM ADC & BAR. • Was In charge of the operations team (Accommodation and logistics) for the prestigious DLF- IPL season -4 in ITC - Sonar for team KKR.
Bachelor of Tourism Studies 2003-05 Indira Gandhi National Open University
Senior Secondary 2003 Air Force Golden Jubilee Institute, Delhi (CBSE)
Higher Secondary 2001 Kendriya Vidhalaya, Rajasthan (CBSE)