alàa hmidi

JUNE - OCTOBER 2011/Seasonal job
Call Center Agent
Teleperformance / Tunisia
Duties & responsibilities
• Answer phones professionally
• Respond to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Complete call logs
• Complete call reports

JUNE - SEPTEMBER 2010/Seasonal job
Assistant Administration PA to the Office Manager

The Perle fitness and entertainment Private center

Duties & responsibilities
• Be on time for my shift, prompt with each appointment and perform services within the appropriate time table
• Be flexible with my schedule, supporting the needs of the operation.
• Properly care for office equipment and to assist with cost controls.
• Have complete knowledge and understanding of all paper office work
• Assisting the office Manager for shceduling all his meetings and apointment
• Communicating to office Manager all client request
• Handle guests' questions and concerns professionally and courteously whene needed
• Provide accurate, appropriate and immediate responses to all requests by guests if possible
• Ensuring complete guest satisfaction.
• Communicating to management any and all occurrences involving staff or guests that require attention.
• Possess ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Assisting others in all areas of work when needed


KEY SKILLS
• Cross-cultural communication skills,
• Adaptable and flexible to new situations,
• Ability to integrate into a team's effectively,
• Able to work under pressure,
• Excellent computer typing skills,
• Willing to learn from others,