Waiter/Server
Mines View Park Hotel
Total years of experience :0 years, 9 Months
Doing table set up, menu knowledge. Provides guest service to the customer, greeting them, assisting them to their assigned table, offering them drinks. Taking orders and suggesting perfect pairs, serving their orders, attending to their needs, making sure they are comfortable and having a great time. Providing the customer the best customer experience while dining. Assists in the banquet events if needed.
Upselling products to enhance the quality of their food and to complement their palate with another dish. Cross selling to make their experience entertaining and memorable. And this is done by suggesting and through the power of persuasion.
Handling customer complaints, to empathize with the customer and give them the assurance and security to worry less well as providing the best and immediate solution to their problem or concern. Making them feel valued, turning the negative impact to customer satisfaction.