علاء النجار

- Follow up team related issues with internal KPIs and utilisation diagrams.
- Manage clients' related cases (priorites, annual agreements, response time, etc.) through related internal interfaces.
- Follow up internal development initiated cases with required man-days based on clients input.
- Generate weekly & monthly KPIs per client showing tickets related factors (response time, counters, tracking, etc.).
- Provide full supervision over highly prioritized tickets.
- Assist in features and new platforms designs, work flow, POC, and all related documentation parts.
- Project management role as a trial for some projects.