ala'a Hamdan

Arranging all the leisure clients needs from the request individual and groups, clients demands, suggesting best hotels based on the clients budget and background, best restaurants available, Transfers, mange all the correspondence with the offline suppliers, price negotiations with the hotels and suppliers, follow up with the clients during their stay, Handling all the Invoices, handling all types of clients complains if any.

Responsible for promoting and booking traveling arrangements for clients (individuals or businesses). Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, Use promotional techniques and prepare promotional materials to sell itinerary tour packages, Maintain relationships with key persons Handling all the Invoices. Survey the clients feed back to Ensure to provide the best quality of service to clients, handling all types of clients complains if any.
Responsible for reservations and ticketing through Amadeus System, Arranges reservations and routing for passengers at request of Ticket.

handling all the MICE businesses requests and all other types of tourist groups, Understanding the Clients needs, Contacting Hotels and suppliers, Negotiating prices, Creating Quotation based on the requirements, Managing the operation and ground handling, Handling all the Invoices. Survey the clients feed back to Ensure to provide the best quality of service to clients, handling all types of clients complains if any.

liaising with coach operators, airlines, hoteliers agreeing service levels, contracts and costs
confirming, customer names with airlines/hotels collecting, evaluating and responding (as appropriate) to customer feedback, arrange and book guides, restaurants