Ala'a Naser

Work Experience

Total years of experience :19 years, 4 Months

Professional Services Consultant at NCR corporation

Jordan - Amman
My current job since April 2008

• Managed a large scaled project (Electronic Image-Base Cheque Clearing System "E-Cheque Project" in Kingdom of Saudi Arabia, Jordan, Libya and Ghana
• Provided software & hardware support for the e-cheque applications.
• Implemented the pilot phases of the e-cheque project for the Saudi Arabian Monetary Agency (SAMA) and other banks.
• Provided pre-sales activities and technical demos for customers.
• Conducted workshops and technical trainings on the e-cheque applications for customers.
• Wrote statements of work and system requirement specifications for customers.
• Installed, configured and supported e-cheque software applications.
• Installed, created and configured Oracle, SQL Sever and MS Access databases.

Technical Support Engineer at Progressoft

Jordan - Amman
April 2005 to March 2008

 Implementation and Deployment Electronic Cheque Clearing (ECC) software in different environments (UNIX, REDHAT, AIX and Windows 2003 server) and preparation for testing..
 Handled numerous projects with all clients which include the banking system in Jordan
 Deploy ECC Project using Oracle Application 10g release 2 and 3
 Install DB 10g, OAS 10g on different environments (Windows 2003, LINUX, AIX), in Jordan banks and have a very good knowledge about Red Hat environment .
 Functioned as a point-of-contact between the company and the customer (users), ensuring the timely and consistent flow of information as well as efficient response to customer issues in support of high customer satisfaction. Identified and executed effective resolutions for customer problems
 Documents, tracks, and monitors problems to ensure resolution in a timely manner.
 successfully engineered and implemented major infrastructure rollouts, including fault tolerant file server implementation
 Effectively engineered various networks consisting TCP/IP, Routers, Switches, and Gateways, using LAN/WAN Technologies

Computer and Network Operators at Al Rahall for Electronic System

Jordan
January 2005 to March 2006

 Maintain, troubleshoot and administer the use of local area networks (LANs),
Wide area networks (WANs), mainframe networks and computer workstations
And peripheral equipment
 Monitoring the availability and functionality of networks and systems, detecting and reporting problems.
 Implement data, software and hardware security procedures.
 Participating in testing and installing system modifications and upgrades,
 Personal Computers Technical Support Both Hardware and Software.
 Optimize service delivery by identifying and tracking customer needs and satisfaction.

Education

Bachelor's degree, Software Engineering

at Philadilphia University
February 2005

Earned a Bachelor’s degree in Software Engineering, Philadelphia University, Jordan (2000 – 2005) and GPA 62 The university course included system analysis and design using DFDs. Internet Browsing, HTML Coding, and Microsoft C #.Net, Microsoft SQL Server, C++, Microsoft VB6, Oracle, and Networking. Unified Modeling Language (UML), Software Engineering, and Data Base Management system (DBMS). Database Programming using SQL, Information systems development.