Case manager/Patient support consultant
Bayti home healthcare
Total years of experience :6 years, 4 Months
September 2018- April 2019 (6 month contract). End of Humira program with Abbvie.
1) Manage all the administrative duties of the departments which they are assigned to work in.
2) Schedule shifts for the nurses and assign duties to them.
3) Assist and conduct training programs for the nurses who are new and need help and Participates in orientation and training of personnel.
4) Solve any issues related to the patients.
5) Inventory management is also one of the responsibilities of the head nurses.
6) Review and supervise the pre-operative settings made by the nurses in the operating room and make sure that they have provided required equipments to the
doctors.
7) Supervises and coordinates nursing activities in ACDS: Assigns duties and coordinates nursing service.
8) Evaluates nursing activities to ensure patient care, staff relations, and efficiency of service.
9) Ensure that nursing care meets regulatory standards.
10) Review and approved nursing policies and procedures.
11) Evaluate nursing staff performance
12) Ensure that nursing care medical services are meeting patient needs.
13) Observes nursing care and visits patients to ensure that nursing care is carried out as directed, and treatment administered in accordance with physician's instructions.
14) Inspects all clinics and waiting area for cleanliness and comfort.
15) Investigates and resolves complaints, or refers unusual problems to superior
1. Conduct Orientation program for the new nursing joiners
2. Assess the training needs of nursing staff and to develop, implement, evaluate staff development programs.
3. Development and management of Mandatory education (Unit mandatory training especially for specialized units and the general mandatory training from facility department, infection control department and pharmacy.
4. Design Annual training and development plan
5. Management of clinical competencies
6. Supervise and Audit the compliance to hospital policies and JCIA Standards.
7. Prepare and Audit the new clinics and wards for HAAD inspections
8. Prepare the documents, staff files, crash cart, medication room and other infection control requirement for HAAD and JCIA inspection.
9. Implement and evaluate clinical education programs and in-services for nurses.
10. Develop, implement and evaluate a unique service orientation program in collaboration with Unit Manager.
11. Initiate, participate and contribute to the development of clinical knowledge and skills of new and existing nurses.
12. Provide clinical support to new and existing nurses.
13. Develop and maintain clinical educational resources.
14. Audit the Implementation of JCIA Standards Conduct the urgent training according to the urgent needs appear in the hospital.
15. Ensure implementation of policies and procedures to ensure workplace health and safety standards are provided and maintained.
16. Policy Development according to JCIA Standards (especially IPSG)
17. Ensure the proper implementation of policies and standards
18. Manage the incompliance to policies and standards appropriately
19. Ensure a proper training and in-service training to the staff involved in Incident reports.
20. Supervise employees to ensure adherence of safety policies and procedures.
21. Identifies problems and communicates solutions to appropriate personnel
22. Keeps open communication with medical staff.
23. Enhance workflow by identifying the challenges facing the staff then communicate and work to have cost effective solutions.
24. Monitor Unit Specific Competencies, (New shared folder created to control and monitor the process.
25. In-Service, and Continuing Education Programs for nursing department
26. Coordinate with internal & external trainer.
27. Evaluation of the effectiveness of education within the organization
28. Perform clinical assessments of nurses and provide certification of competency where required
29. Trace and monitor the training by set well defined objectives.
30. Arrange for the training and monitor the training.
31. Evaluate the effectiveness of the training by use a training Evaluation forms
32. Developing a wide variety of training methods (Visual/Simulation)
33. Prepare and Conduct CNE Lectures
34. Prepare and Conduct CNE conferences
35. Resolve any specific problems and tailor training programs as necessary.
36. Attend the JCIA Standards meeting, to identify the changes and the areas for training
37. Documentation committee to control the forms the nurses used after reviewing
38. Promote and participate in quality improvement activities and organizational accreditation processes
39. Participate in relevant committees, meetings and service activities as required and provide relevant feedback and dissemination of appropriate information
40. Assess and evaluate the quality of education resources and equipment required to meet the learning needs of nurses in the retrieval environment
41. Participate in critical incident debriefings as required
42. Conduct patient and family education programs, design brochures and train nurses to do effective patient and family education.
43. Establish Patient Education Committee and member of several committees (Pain Management, Documentation Committee, and Infection Control Committee).
1. Ensures the delivery of quality patient care for the shift and participates as a member of the unit leadership team in focusing on care delivery for the unit
2. Collaborates with physicians and other departments determining patients' needs for nursing care and in treatment planning, resolves and/or facilitating resolution of patient related problems.
3. Ensures a safe environment for patients, staff and visitors.
4. Communicates significant information to other persons responsible for, or involved in, the care of the patient, and coordinates the patient and family/significant other education process based on assessed need.
5. Supervision and assessment of clinical practice. Direct and delegate to other team members.
6. Coach for performance to achieve individual and organizational goals; including orientation, competencies and evaluations.
7. Develop the departmental team and collaborative relationships to achieve expected outcomes.
8. Serve as a clinical and resource expert for the department
9. Articulate shift/team operational issues to management as appropriate.
10. Adapts decision-making style to the situation and level of authority for achieving an optimal outcome including using collaborative decision making and effective communication skills.
11. Ensure professional effectiveness through education and professional development.
12. Assess patients from admission in order to establish a care plan, assess pt’s complains before, during and after treatment. 13. Assess patents before discharge in order to establish a discharge plan.
14. Health education to patients and their families continuously from diagnosis, treatment planning, treatment time and after treatment.
15. Direct patient care through preparation of chemotherapy to administer chemotherapy, dressing (eg, fungating wound and bedsores), care of patients with chest tube.
16. Provide symptom management and palliative care (e.g Nausea, vomiting, fatigue, pain...).
1. Develops and posts work schedule within time frame
2. Provides direct patient care as needed
3. Insures standards of patient care
4. Anticipates physician needs
5. Communicates problems involving personnel, medical staff, patients, families and the general public to the appropriate
6. Management personnel Schedules staff meetings on a regular basis
7. Completes annual performance evaluations on staff
8. Maintain a safe environment for patients, visitors, students and staff, reporting and taking appropriate action on any hazards, Incidents, faulty equipment or inadequate standards of cleaning.
9. Investigate accidents and incidents in the department and take appropriate action.
10. Demonstrates effective delegation to department team ensuring that delegation is accompanied by empowerment.
11. To act as a role model in clinical practice
12. At all times oversee the delivery of Nursing Care in the clinical area.
13. Act as an effective clinical leader.
14. To participate in direct patient care.
15. To work in collaboration with other members of the multidisciplinary team.
16. Promote evidence based practice.
17. Ensure that nursing documentation is of a high standard.
18. Listen to and act upon patients / careers views and concerns.
19. Manage clinics by liaising with reception staff, medical records staff and diagnostic imaging staff to ensure that all relevant documentation and results are available for each patient’s visit, ensuring the smooth running of the clinics in line with national targets.
20. Consults and coordinates with health care team members to assess, plan, implement and evaluate patient care plans