Customer Service Representative /ممثلة خدمة عملاء
tips & toes
مجموع سنوات الخبرة :9 years, 10 أشهر
Ensure and maintain the cleanliness and orderliness of the reception area.
Ensure communications ethics particularly while talking on the phone with the clients.
Maintain good customer service.
Prepare daily report of income and report to Supervisor.
Ensure all the printing materials are available in the shop.
Keeping track of the timing of performing a service by technicians.
Ensure that our telephone, fax and printer are working properly.
Handling guests’ needs while maintaining a professional and pleasant manner.
Ensure clients feel welcome when they arrive for their appointments.
Acquires and maintains an excellent working knowledge of the computer system.
Adheres to company’s standards for guest service.
Performs other job-related duties as directed.
Responsible for the cash sales in salon.
Promotes and up-sells products and services.
Explains products, services and treatments to clients and assist them with determining their individual needs.
Answers calls as well as assist clients who have specific inquiries.
Follow-up/ check clients’ as per appointments.
-Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
-Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
-Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
-Protects patients' rights by maintaining confidentiality of personal and financial information.
Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Answer calls professionally, respond to customer inquiries, research required information using available resources, handle and resolve customer complaints, enter customer information and produce call report
- manage social media accounts to grow our followers engage and retain them, and help convert them into leads, customers, and active fans and promoters of our company. to command of best practices and trends in social media marketing, enjoy being creative, and understand how to both build and convert a digital audience.
work very closely with clearing agents in order to ensure that all documentation and mechanics of shipments is sorted out. Reporting is another important aspect of this position as logistics assistants are required to document and report every shipping procedure that they manage.
Plan, direct, or coordinate purchasing, warehousing, distribution, forecasting, customer service, or planning services. Manage logistics personnel and logistics systems and direct daily operations.