Ala'a Ammar

Managed daily operations, ensuring efficient workflow and the timely delivery of travel and tourism services.

Coordinated with clients, vendors, and internal teams to organize bookings, itineraries, and operational logistics.

Monitored operational performance, resolved customer issues, and implemented process improvements to enhance service quality.

Supervised administrative tasks, maintained accurate records, and ensured compliance with company policies and operational standards.

Processed cash transactions, currency exchange, and local/international money transfers accurately while ensuring compliance with company policies.
Delivered exceptional customer service by assisting clients with financial transactions, inquiries, and issue resolution.
Maintained accurate cash balances and performed daily cash reconciliation with a high level of attention to detail.
Ensured compliance with AML/KYC regulations and maintained the confidentiality of customer and financial information.

• Handled high volumes of inbound and outbound customer
service calls on behalf of American businesses for industry
leading services
• Collaborated with partners and internal stakeholders to
identify areas for improvement and enhance overall
performance
• Maintained a strong customer focus by providing courteous,
efficient, and solution-oriented service in every interaction