Alaa Abdel-Aziz

Senior Customer Support Engineer - Security/Content Team - Cisco TAC at Estarta Solutions

• Jordan - Amman
• April 2010 to April 2015

- Providing support for security solutions, CDN and VPN technologies.
- Troubleshooting of network problems remotely.
- Delivering training sessions in content load-balancing. o Expanding my knowledge and gaining new skills in a variety of CISCO products.
- Reproducing network topologies in CISCO LABs.
- Broad Experience in Security Solutions : PIX, ASA 5500 and 5500-X series, IOS security, CSC, IPS, MARS.
- Extensive Experience in VPN Solutions : IPSEC (site-to-site, remote access, GRE over IPSEC, DMVPN, VTI), SSL VPN (WEBVPN, AnyConnet).
- Experience in Application Control Server (ACS 5.x).
- Knowledge in Identity Firewall, CX module, Cisco Security Manager (CSM).
- In-depth knowledge of Application Networking Services : ACE 4710, ACE 10/20/30, CSS 11500 series, CSM, WAAS (WAE and WAE applicances, SRE and NME modules).
- Knowledge in Routing and Switching : RIP, OSPF, EIGRP, BGP, VLANS, VTP, STP.
- Good understanding of Redundancy Protocols (HSRP, VRRP), MPLS, QoS.