EDSP/XPT Last Mile Program Channel Team Lead
Amazon
Total years of experience :9 years, 0 Months
Tasks & liabilities:
• Managing +100 employees across 3 sites.
• Leading the growth and performance matrix of our delivery stations partners as per Amazon standards.
• Coaching the team on Amazon processes, operating model and SOPs fulfilled with quality and safety guidelines.
• Handling high level escalations with vendors management to drive improvements.
• Create and renew the contracts of 7 vendors/partners.
• Launched 5 new delivery stations from: Planning, System configurations, Onboarding, Training and Operating.
• Follow on vendors budget/invoices that exceeds +2M EGP on a monthly basis.
Talabat Account
Operations Supervisor
Tasks & liabilities:
• Monitoring team managers productivity and providing constructive feedback.
• Organizing workload and ensuring that all the team managers understand their duties.
• Hire and train new leaders.
• Setting goals for performance and following up on the progress.
Talabat Account
Team Leader
Tasks & liabilities:
• Setting targets and implements guidelines.
• Supervising and motivating team members.
• Analyzing performance and quality standard reviews to ensure outcomes met client expectations.
• Assisted in recruiting new employees.
• Responsible for monitoring and scoring chats to enhance coaching sessions and help develop team.
• Customer care Supervisors delegate.
Schlumberger Account
Senior Data Analyst
Tasks & liabilities:
• Translating data into meaningful facts for businesses to help them make better performance.
• Responsible for Health and Safety Environment HSE of North America employees.
• Appling control measures and advice on the standard issued to employees.
• Understand and implement the company safety policy.
Fresh graduate at Faculty of Tourism and Hotels, Guiding department, Alexandria University.