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Alaa Ali, Customer Service Representative

Alaa Ali

Customer Service Representative

Islamic International Arab Bank

Location
Jordan - Amman
Education
Master's degree, Finance And Banking
Experience
11 years, 7 Months

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Work Experience

Total years of experience :11 years, 7 Months

Customer Service Representative at Islamic International Arab Bank
  • Jordan
  • My current job since October 2013

1. VIP Relationship Manager at Islamic International Arab Bank, Jordan, since August 2022 (present).
Main responsibilities:
- Managing accounts for over 500 VIP clients.
- Achieving financial targets (deposits and facilities) by recruiting new agents.

2. Customer Relationship Officer at Islamic International Arab Bank, Jordan, from October 2012 to August 2022.
Main responsibilities:
- Customer service
- Achieving financial targets (achieved 100% financial target from 2018-2021)

Teller at Bank Of Jordan
  • Jordan - Irbid
  • October 2012 to October 2013

cash counter service

Education

Master's degree, Finance And Banking
  • at Yarmouk University
  • February 2017

master degree in finance and banking sciences

Specialties & Skills

Banking
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Retail
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VIP
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Accounts
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Credit
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Customer Service,Financial Advisory
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1. Communication skills 2. Teamwork and Collaboration 3. Adaptability 4. Emotional Intelligence 5. T
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sales
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regulatory Knowledge,Credit Analysis,Compliance Procedures,Retail Financial Services
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Financial Technology (Fintech)
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Account Management,7. Sales and Business Development
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Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

International Certificate in Wealth and Investment Management (ICWIM) (Certificate)

Hobbies

  • Gardening work
    Gardening work