Alaa Alrefaie, Office Manager

Alaa Alrefaie

Office Manager

Eagle Company Ltd.

Location
Sweden
Education
Diploma, Swedish Language (SFI Certification)
Experience
18 years, 10 Months

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Work Experience

Total years of experience :18 years, 10 Months

Office Manager at Eagle Company Ltd.
  • Jordan - Amman
  • My current job since June 2008

Key Responsibilities:
• Maintaining updated records of incoming/outgoing office documentation and handling correspondence; communicating with relevant partners to facilitate prompt responses to queries and concerns.
• Providing administrative support by scheduling appointments and meetings; proposing revisions in day-to-day office functions and processes to steer continuous improvement in organizational efficiency and effectiveness.
• Planning and arranging travel, visas and hotel accommodation using the most cost effective options; drafting material to utilize at conferences with a special focus on quality assurance.
• Managing inventory to confirm availability of office supplies; coordinating delivery with vendors to accomplish attentive cost control and uninterrupted workflow across all departments.
• Following up with executives and head of departments regarding action plans and projects; producing reports and presentations regarding new business initiatives and other research assignments.
• Working in conjunction with the HR department to ensure adherence to company policy and guidelines; mentoring new employees to confirm alignment of operations with standard operation procedures.
• Collaborating with the Finance department regarding payment disbursements, funds transfer and petty cash approvals; supporting accurate tracking of expenditures and recording of invoices to enable timely procurement.

G.M Secretary at Farraj Trading & Manufacturing Corp.
  • United Arab Emirates - Dubai
  • November 2008 to August 2009

Key Responsibilities:
• Spearheaded day-to-day secretarial and administrative tasks; controlled incoming/outgoing faxes, and accurate filing/distribution of work-related documents for processing within timelines.
• Scheduled appointments, and arranged flights and events reservations; handled over the phone inquiries by serving as a primary information source regarding executive's commitments and availability.
• Managed internal/external communication, data management, reporting and ad hoc projects for the managing director to prioritize operational excellence and fulfillment of corporate objectives.
• Prepared business correspondence aimed at clients; maintained records of all relevant documentation to enable efficient retrieval and referring of matters to appropriate personnel.
• Monitored inventory and generated outgoing purchase orders; ensured delivery of goods in conformance with agreed terms and conditions for assured alignment with requisition requirements.

Sales Representative at The Land Real Estate & Investment Co.
  • Jordan - Zarqa
  • November 2006 to August 2007

Key Responsibilities:
• Managed sales of residential and commercial properties at Madinat Al- Sharq Project; scheduled site visits with prospective clients and discussed their property needs on a one-to-one basis to ensure provision of cost effective options.
• Administered prompt responses to inquiries via phone/emails; followed up on sales leads and disseminated information pertaining to market conditions, prices, and legal requirements to secure client satisfaction with company services.
• Prepared proposals, quotations and sales contracts; assisted the sales manager in negotiating contracts, and submitted daily sales reports to provide updates regarding correspondence and effectiveness of weekly action plans.
• Implemented marketing initiatives to facilitate promotion of properties through ads, open houses and listings; fostered long term client relationships to fuel organizational sustainability and financial stability.
• Completed other projects including researching property details and analyzing valuation to enable timely execution of real estate transactions and strategies for assured fulfillment of business vision.

Assistant- Personnel Department at Sun Jordan 3 Textile Company
  • Jordan - Zarqa
  • September 2004 to October 2006

Key Responsibilities:
• Prepared internal/external correspondence, reports and memos; effectively managed administrative operations of the department while prioritizing confidentiality of business documents.
• Maintained and updated filing system and company records; handled information requests, and scheduled conference calls/ meetings to enable uninterrupted workflow.
• Managed business travel for senior management by arranging flights, transport, accommodation, and visas; prepared travel authorizations and vouchers for management approval and signatures in a timely manner.
• Liaised with the HR department regarding General Policy implementation; recorded minutes of meetings and worked on additional projects assigned by key figureheads to accomplish desired business results.
• Worked in conjunction with the Finance Department to coordinate payments, transfer and petty cash approvals; controlled procurements to secure availability of office supplies.

Education

Diploma, Swedish Language (SFI Certification)
  • at CVL School
  • March 2011
Bachelor's degree, Civil Engineer - Interior Design
  • at Al-Balqa' Applied University (BAU) - Engineering Technology
  • September 2006

Specialties & Skills

Interior Design
Secretarial
General Administration
Office Management
Sales Coordination
Analytical Ability, Critical Thinking, Problem Solving, Time Management
Correspondance, Scheduling Appointments/Meetings, Office Management
Travel Logistics, Management Reporting, Customer Service, Translation
Administrative/Secretarial Tasks, Records Maintenance, Filing Systems
Sales Planning, Real Estate Consultation/Negotiation, Marketing Initiatives
Procurement, Coordinating Petty Cash/Payment Disbursements
Team Work, Working Under Pressure, Communication
Proficient in Ms Office and Internet Usage

Languages

Arabic
Expert
English
Expert
Swedish
Intermediate
Turkish
Expert

Training and Certifications

Personnel Assistant/ Translator (Training)
Training Institute:
Employment Services in Sweden
Date Attended:
March 2012