IT Support Specialist
Modern Laundry
Total years of experience :3 years, 4 Months
Deliver technical support to a user base of 25+ employees, independently resolving
95% of issues without escalation.
Install and configure OS/Software, troubleshoot network/configuration issues, and resolve hardware problems.
Monitore and audit invoice discounts using the
LMS billing system.
Conduct regular inspections of CCTV systems across 15 branches, generating and delivering weekly comprehensive reports.
Assist with backup solutions utilizing Synology.
Manage users and groups utilizing Active Directory.
Supervising and maintaining computer networks and IT equipment.
Resolving loops and congestion problems.
Collaborated with SysAdmin to install and configure ESXi 6.7 on Dell server, including host, networking, and storage setup.
Assist with configuring DNS zones and DHCP scopes.
Respond to diverse technical inquiries from users through Email, and ticketing system (Jira Service Desk).