Assistant support manager
SAMA TELECOM
Total des années d'expérience :11 years, 0 Mois
• Ensuring quality standards are met in terms of building routes.
• Meet and exceed KPIs.
• collaborate effectively with other technical support analysts and other departments.
• Proven ability to troubleshoot and resolve complex technical issues.
• Extensive knowledge of hardware and software, including telecommunications systems.
• Ability to build rapport with customers and resolve their issues in a timely and efficient manner.