Patient Relationship Coordinator/Insurance Coordinator
International Modern Hospital
Total des années d'expérience :19 years, 2 Mois
Assist all patients coming to the hospital by explaining to them regarding their concerns about hospital policies and environment.
Respond to patients in a very amiable disposition about their questions and giving them answers
Be attentive of patient complaints and find solutions at the earliest time.
Verified hospitalization insurance coverage.
Computed patients benefits and compiled itemized hospital bills.
Typed Insurance assignment forms with all necessary patients insurance data.
Communicated with insurance providers to verify patient coverage and or benefits.
Computed total hospital bill detailing amounts to be paid by insurance company and by patient.
Answered patient enquiries in relation to insurance and coverage.
Telephoned necessary insurance companies with unpaid insurance claims to obtain settlement of claim.
Prepared forms outlining hospital expenses for relevant organizations such as governmental departments.
Assisted Arabic speaking patients answered and resolved patient complaints
Effectively dealing with customer enquiries and or complaints
Handled customer feedback received via all channels proactively and in accordance with the company's service standards and policies
Worked with Customer Service, Marketing Services and Operation to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute towards improving customer lifetime value
Successfully delivered customer satisfaction results.
Communicating with suppliers in regards to purchase contracts
Preparation of trade contracts and all business correspondence
Installing, testing, troubleshooting, repairing and upgrading computer hardware such as: Network cards, sound cards, printers and software
Assisted customers with their technical/practical enquiries
Telephone operations/Preparation of business correspondence
Maintenance of the necessary business documents