Retail Advisor
DHL
Total des années d'expérience :19 years, 3 Mois
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Promote and sell DHL’s value-added services such as Insurance and express service
• Process all shipments accepted at the counter accurately
• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction
• Answer customer calls and inquiries
• Make continuous work process improvements on revenue generator
• Receive customers at front counter receptions
• Process shipments through DHL software
• Ensure all security procedures for all shipments received are followed up
• Ensure scanning of all shipments arriving at the express center
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism
• Promote and sell DHL’s value-added services such as Insurance and Express service
• Track and trace shipments in adherence to DHL’s network trace standards
• Answer customer calls and inquiries
• Record sales leads and operation leads
• Record customer complaints
• Make continuous work process improvements on revenue generator
• Receive customers at front counter receptions
• Process shipments through DHL software
• Ensure all security procedures for all shipments received are followed up
• Ensure scanning of all shipments arriving at the express center
· Prepare job descriptions and personnel specifications
· Write job advertisements and deciding how and where jobs will be advertised
· Screen and filter applications
· Screen resumes conduct interviews with applicants and prepare interview
· Assess reports for potential candidates
· Assist in resumes classifications, data entry and resumes filing
· Assist in preparing tenders & proposals by surveying market salaries and preparing candidates resume
· Maintain the calendar and schedule for the Executive Director
· Screen telephone calls, maintain telephone call log and direct or answer inquiries
· Review and prioritize incoming mail
· maintain incoming mail log for the Executive Director
· Coordinate senior management meetings
· Attend and take minutes at all senior Management meetings
· Arrange between the Executive Director and staff.
· Maintain files and records, including confidential material
· Develop and maintain mailing lists and other databases
• Performed secretarial duties for Public Relations Manager
• Responsible for ensuring that the office ran smoothly and efficiently
• supervised all administrative activities
• coordinated internal/external communications
• organized meetings and coordinated public events
• Assisting the Departmental Head in Public Relation activities
• Dealing with internal and external correspondence
• Meeting and greeting visitors at all levels of seniority