علاء الدالي

 Review and validate customer-submitted documents across international markets.
 Conduct fraud detection, document authenticity assessments, and risk evaluations.
 Apply compliance standards and make verification decisions.
 Identify suspicious documentation and mitigate fraud-related risks.
 Perform quality audits and support process improvement initiatives.
 Collaborate with Risk, Compliance, Operations, and Quality Assurance teams.

 Supported riders and drivers across the EMEA region through social media channels.
 Resolved payment, account, safety, and service-related issues.
 Conducted onboarding and background verification reviews.
 Managed escalations involving high-risk and high-visibility cases.

Handled customer inquiries and issue resolution through phone support in united
kingdom for a telecom company (Boost Mobile).
Maintained service quality standards while achieving performance objectives.

Managed social media platforms, customer engagement, and online orders.
Executed promotional campaigns and supported brand growth initiatives.

 Managed social media channels to promote real estate projects and increase customer
engagement.
 Planned and executed promotional campaigns to support marketing objectives and
generate qualified leads.
 Generated and qualified sales leads through digital marketing initiatives and direct
customer interactions.
 Presented property information and guided prospective clients through available
investment opportunities.
 Conducted customer follow-ups and maintained strong client relationships to support
sales.