Alaa El Ladkani

- Handle all consultancy (risk & insurance) accounts for the firm.
- Head the sales team regarding new leads generation, analyzing clients’ risk & insurance portfolio.
- Managing client side and insurer side negotiations and closing deals.
- Overseeing day to day operations between the customer service and sales departments.
- Handling complex claims and crisis resolution for key accounts.
- Head the operations team regarding claims, customer service and renewals.
- Regular reporting to Head Office on the firm’s budget and outlook.
- Following with accounts department regarding collection, company financials.
- Actively insuring compliance of the firm with rules and regulations set by Qatar Financial Center.

- Developing reports detailing the breakdown of the department portfolio.
- Working with the team to increase profitability of the departments based on those reports.
- Preparing reinsurance renewal slips prior to approaching the reinsurance market.
- Working with insurers to obtain their requested shares.
- Coordinating with reinsurers to receive the best terms and conditions at the best rates.

- Managing day to day operations in the workplace and supervising employees.
- Managing the largest of the firm’s key accounts
- Meeting clients to provide the most effective insurance coverage for their needs.

Interned in the customer service division, as a head teller, as well as an operations officer.

Assisted the teacher of an Arabic class in teaching Marquette students to speak and write Arabic in a proper manner.

Managed problems that arose between the customers and the company financially, technically and administratively.