Information Technology Director
Confidential
مجموع سنوات الخبرة :25 years, 0 أشهر
- Head of operations teams (Cloud solutions, Infrastructure, NOC, Managed services,
Electro Mechanical and Service delivery).
- Responsible for the effectiveness and efficiency of the Services over the clock.
- Ownership for the Data Center services, architecture, configuration, deployment and
maintenance.
- Manage and supervise teams of employees that contain large amounts of computer
hardware, including servers and networking appliances for Internal and External
customers.
- Oversee equipment maintenance and inventory, customer service and employee
management in several technology areas.
- Lead the ongoing activities of the Data Center operations.
- Oversight the related IT project portfolio as well as ongoing incident response
management for supported Services and customers.
- Preserve technical configuration documentations, CMDB accuracy and implement
disaster recovery, back-up procedures, information security and QC structures.
- Contribute to the design and execution of the enterprise business continuity plan.
- Develop required plans for new developments, assess the quality of designs and
implementation of corporate IT Strategy and its related projects.
- Manage vendor relationships with service providers and technology manufacturers.
- Leading projects like ERP Oracle implementation & Hardware refreshment & Cisco
VoIP & Call Center.
- Lead and follow-up CCTV & access control & public address projects in residential
& commercial compounds.
- Maintains IT quality of service by establish and enforce standards
- Vendor management with IT largest vendors (Cisco - IBM - Microsoft - Autodesk)
- Accountable of budget preparation and forecasting
- Plan and Purchase IT hardware and software
- Manage IT operations activities & ensure SLAs.
- Manage ERP SAP operations activity.
- Manage Office 365 cloud migration project.
- Manage End User Computing (EUC) activities and projects.
- Lead service desk team across Egypt.
- Project manager of leading projects like virtualization, datacenter power and datacenter cooling.
- Driving the ITIL culture across IT dept.
- Vendor management with IT largest vendors (Microsoft - HP - VMware - EMC - Symantec - Dell).
- Team member of Terminal Operating System (TOS) projects.
- Responsible of ERP IFS vendor management.
- Accountable for change management and problem management processes.
- Accountable for budget (CAPEX - OPEX) preparation and forecasting.
- Plan and Purchase required IT Software and Hardware.
- Build and maintain business continuity & disaster recovery plans.
- Team Leader of Infrastructure team.
- Windows (2000 - 2003 - 2008) platform administrator.
- Unix Solaris administrator.
- Microsoft Exchange Server (2000 - 2003 - 2007) Administrator.
- Active Directory administrator.
- Server Hardware administrator.
- Backup administrator.
- VMware administrator.
- SAN administrator.
- HP Blade Servers administrator.
- LAN administrator
- EDI system administrator
- Hardware maintenance and preventative maintenance
- Network equipments installation and configuration
- Network planning and problems solving
- Leased lines and dedicated lines installation