آلاء فرهود

• Client Relationship Management: Own and maintain proactive
communication with clients across government, F&B, and diverse industries,
serving as the primary contact to ensure satisfaction and long-term
partnerships.
• Proposal Development and Negotiation: Prepare comprehensive proposals,
crafting tailored solutions and negotiating terms to align with client goals and
company objectives.
• Project Oversight and Delivery: Oversee project timelines and deliverables,
briefing the creative team and ensuring all client requirements are executed
to meet high-quality standards and deadlines.
• Strategic Problem Solving: Act as a solutions-driven partner for clients,
addressing challenges with innovative ideas that enhance project outcomes
and drive business growth.
• Collaboration and Coordination: Facilitate seamless coordination between
internal teams and external clients to align creative output with strategic
objectives.

• Directed comprehensive palace operations, managing housekeeping and
maintenance to ensure seamless functionality and elite service standards.
• Led a dynamic team to deliver superior service standards, ensuring seamless
daily operations and high client satisfaction.
• Provided personal assistance to the main client, handling confidential matters
with discretion and professionalism.
• Coordinated high-profile events and managed facilities, maintaining the
palaces status as a premier hospitality venue.

• Conducted market research and represented the hotel at events to drive
corporate and travel agent room sales.
• Developed community relationships, managed sales calls, and secured new
business accounts.
• Coordinated and executed events, offering local expertise and cultural
activity planning.
• Performed post-event evaluations to enhance guest experiences and
surpass client expectations.

DOHA,
• Produced detailed Banquet Event Orders (BEOs) using Opera Property
Management System for weddings, ensuring effective operational
communication.
• Worked closely with management and department heads to meet special
guest requirements, elevating satisfaction levels.
• Reviewed post-event reports, facilitated approvals, and ensured smooth
event closure.
• Managed payroll and attendance for operational teams using the PayTrax
system, ensuring accuracy and compliance.

• Handled all wedding reservations and maintained accurate records in the
Opera system for seamless departmental coordination.
• Assessed operational performance, implemented improvements, and
resolved issues to ensure flawless event execution.
• Analyzed event data to inform future planning and strategy development.
• Organized and led weekly staff meetings, preparing agendas and distributing
minutes for team alignment.