الاء حاتوقاي, Customer Service Officer

الاء حاتوقاي

Customer Service Officer

Al Rajhi Bank

البلد
الأردن - عمان
التعليم
ماجستير, Economics
الخبرات
2 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :2 years, 7 أشهر

Customer Service Officer في Al Rajhi Bank
  • الأردن - عمان
  • أغسطس 2011 إلى أغسطس 2012

- Opening new accounts for clients
- Receiving and responding to customers inquiries on account balances, transaction details, statements, fees and charges.
- Promoting bank products such as personal, car and housing finances.
- Applying the finances required by the clients, and conducting the finance when getting the approval from the credit department.
- Issuing ATM card to customers.
- General administration tasks such as maintaining records, opening post and sending letters to customers.

Senior Accountant في The Jordanian Karma Company
  • الأردن - عمان
  • يوليو 2010 إلى أغسطس 2011

- Preparing and recording asset, liability, revenue, and expenses entries by compiling and analyzing account information.
- Preparing monthly financial statements, reports and records by collecting, analyzing and summarizing account information.
- Maintaining general ledger by transferring subsidiary accounts, preparing a trial balance, reconciling entries.
- Following internal controls.
- Following up and maintaining the pricing system.
- Financial and profitability analysis on a requested basis.
- Reviewing bank statements.
-

Teller في Al Raya for Exchange Company
  • الأردن - عمان
  • فبراير 2010 إلى يوليو 2010

- Providing services to the customers such as exchanging foreign currency, sending and receiving international transfers, such as Western Union and Xpress Money.
- Balancing currency and coins in cash drawers at ends of shifts, and calculating daily transactions using computers, calculators, or adding machines.

الخلفية التعليمية

ماجستير, Economics
  • في Philipps University Marburg
  • مارس 2015
بكالوريوس, Economic , Minor in Accounting
  • في Al Yarmouk University
  • يناير 2010

Specialties & Skills

Writing
Mathematica
Communication Skills
Economic Research
Econometrics

اللغات

العربية
متمرّس
الانجليزية
متوسط

التدريب و الشهادات

Internship (تدريب)
معهد التدريب:
Department of Statistics
تاريخ الدورة:
November 2013
المدة:
416 ساعة
Practical Ways to Profitable Customer Centricity (تدريب)
معهد التدريب:
Bata Leadership & Coaching Transformation International By Al Rajhi Bank
تاريخ الدورة:
December 2011
المدة:
60 ساعة
Practical Accounting Application Course (approved by the Jordanian Practical Accounting Application (تدريب)
معهد التدريب:
Sallam Cultural Center for Accounting & Computer
تاريخ الدورة:
April 2010
المدة:
36 ساعة