senior sales
gulf migration services
Total years of experience :14 years, 5 Months
Outdoor sales, Marketing and Site Supervisor
Provides guests with a high level of service to achieve guest’s satisfaction.
Actively seeks out and approach guests to offer assistance as per the predefined standards.
Provides guests with high level of services to achieve defined guest satisfaction level via professional & timely response, product knowledge and willingness to help in accordance with defined SLAs.
Provides clarification to guests with regard to any query and directs them appropriately.
Handles difficult guest’s situations in a professional and courteous manner.
Proactively captures guest’s complaints and reports them to Guests Services Supervisor.
selling commodities as gold & petroleum & copper and Forex .
setting interviews with potential customers and opening trading accounts .
1-Responsible for preparing Forbes Middle East lists.
2-Research& analyze companies' data and financial statements& participate in the organization of Forbes 'events.
1- Collating relevant information and data.
2-Liaising closely with sales staff and inter-dealer brokers.
3-Determining market sentiment via research, valuation and data analysis.
4-Making prices in specific products.
5-Providing key parties with daily trading information.
6-Interpreting financial/market reports.
7-Informing sales staff about market movements/prices.
8-Executing trades.
9-Gaining information from sales staff about client issues.
1- Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
2- Open new accounts/Closing accounts.
3- Alterations to existing savings and cheques accounts.
4-Responding to Inquiries for home, car and personal loans, Inquiries on internet services.
5-Handling cash transactions and cash balancing.
6-performing overseas transfers.
7-Set up periodical payment authorities on accounts.
8- Promote bank products and services.
9- Change statement of account cycles and Identifying customer needs.
10-Refer customers to appropriate banking services and representatives.
1-Doing all the central operations ‘tasks related to payments & collections and corresponding banks.
2-Doing and arranging the swift messages for the trade purposes such as LCS & LGS and collections swift messages.
Writing Economic articles & covering press conferences
Receiving inbound & outbound calls .
Handling customers'requests & complaints.
Solving customers'problems at the AHT(average handling time).
Holder of Bachelor of Economics & political sciences . Economics as a major and political sciences as a minor.