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Alaa' Orabi, Business Development & Marketing Executive

Alaa' Orabi

Business Development & Marketing Executive·Abda Creative Agency

Egypt

Bachelor's degree, English literature

Work experience

Total years of experience: 4 years, 8 months

Business Development & Marketing Executive

December 2014 - July 2015

Abda Creative Agency

Cairo, Egypt

December 2014 - July 2015

Company industry:
Advertising
Job role:
Marketing and PR

Sales Coordinator

May 2014 - November 2014

MCC metallurgical and construction expertise

Cairo, Egypt

May 2014 - November 2014

 Managing all the sales related activity of the company.
 Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
 Writing up accurate and grammatically correct sales correspondence.
 Tracking sales orders to ensure that they are scheduled and sent out on time.
 Effectively communicating with customers in a professional and friendly manner.
 Ordering and ensuring the delivery of goods to customers.
 Supporting the field sales team.
 Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
 Contacting potential customers to arrange appointments.
 Speaking with customers using clear and professional language.
 Resolving any sales related issues with customers.
 Completing the administrative needs of the Sales Department.
 Making follow-up calls to confirm sales orders or delivery dates.
 Responding to sales queries via phone, e-mail and in writing.
 Accurately analyzing and assessing statistical data.
 Produce reports on progress within the department and outline any developed strategies to improve.

Company industry:
Civil Engineering
Job role:
Administration

Sales operator

October 2013 - May 2014

Adam travel

Cairo, Egypt

October 2013 - May 2014

Company industry:
Hospitality & Accomodation
Job role:
Sales

Tenders coordinator and Purchasing assistant

December 2012 - July 2013

ABC aklouk Bros. Co.

Amman, Jordan

December 2012 - July 2013

• Working in international commercial correspondence including
1. sales / purchase
2. Tender offers preparation
3. Sourcing over the net
4. Technical comparison
• Following up for various purchase procedures (Banking, Insurance, clearing, shipping )
• Developing and implementing plans for growing the business in the various private and public institutions by working with local and international tenders.
• Establishing contacts with key accounts.
• Implementing flawlessly approved action plans.
• Monitor, evaluate & follow up all offers made & quotations until getting results

Company industry:
Mechanical Engineering
Job role:
Purchasing and Procurement

Customer Service

April 2012 - August 2012

Levant Transport Logistics

Damascus, Syria

April 2012 - August 2012

• listening to customer requirements and presenting appropriately to make a sale;
• maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• responding to incoming email and phone enquiries;
• acting as a contact between the company and its existing and potential markets;
• gathering market and customer information;
• negotiating on price, costs, delivery and specifications with agents and manager .
• challenging any objections with a view to getting the customer to buy;
• advising on forthcoming services developments and discussing special promotions;
• recording sales and order information and sending copies to the sales office, or entering into a computer system;
• gaining a clear understanding of agents' businesses and requirements;
• making accurate, rapid cost calculations and providing agents with quotations;
• attending team meeting and sharing best practice with colleagues.

Company industry:
Airlines
Job role:
Customer Service and Call Center

administrative and finance coordinator / Sales supervisor.

July 2010 - July 2012

Alaseel Sweets

Damascus, Syria

July 2010 - July 2012

*
• accounts payable and receivable - process cheque requisitions and expense reports; reconcile accounts; file invoices, cheque and expense reports to properly maintain an orderly and accurate filing system; enter financial data
• set up and maintain general ledger, chart of accounts and other reporting statements
• bimonthly payroll and benefits coordination; record staff leave
• bank deposits and account / bank reconciliations; petty cash
• assist auditor at year-end audit
**
• process all incoming and outgoing mail; includes proofreading all outgoing mail and logging of courier services
• control office supplies, sale-able technical material, publications inventories and manuals/rulebooks
• maintain and control inventory of wrestling products, handle all orders and maintain appropriate records
• meet sales representatives and gather information
• assist with computer upgrading and software selection to meet association needs
***
• Assist Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives
• Assist Sales Manager in revising and implementing the sales strategies plans.
• Assist Sales Manager in generating sales opportunities by identifying appropriate business targets.
• Assist Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
• Assist Sales Manager by completing all assigned duties.
• Handle customer issues, resolution and communicate escalated issues to the Sales Manager.
• Supervise Sales Representatives.
• Assist with sales rep questions, concerns and product/service questions
• Deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
• Communicate all employee relations issues, concerns, and incidents to Sales Manager.
• Monitors calls, provide feedback to reps and assist reps on sales %, install %, and quality assurance goals.
• Responsible after-sales service

Company industry:
Heavy Industry & Metallurgy
Job role:
Administration

Education

YARMOUK University

June 2010

June 2010

Bachelor's degree, English literature

Jordan

YARMOUK university

June 2010

June 2010

Diploma, Business Administration

Jordan

Skills

Customer Service
Expert
Customer Service
Expert
Administrative Support
Expert
Administrative Support
Expert
Maintaining Business Relationships
Expert
Maintaining Business Relationships
Expert
Developing Client Relationships
Expert
Developing Client Relationships
Expert
Accounts Payable
Expert
Accounts Payable
Expert
ACCOUNTS PAYABLE
Beginner
ACCOUNTS PAYABLE
Beginner
ACCOUNTS RECEIVABLE
Beginner
ACCOUNTS RECEIVABLE
Beginner
Computer and Internet Skills
Expert
Computer and Internet Skills
Expert
Customer Service
Expert
Customer Service
Expert
Administrative Support
Expert
Administrative Support
Expert
Maintaining Business Relationships
Expert
Maintaining Business Relationships
Expert
Developing Client Relationships
Expert
Developing Client Relationships
Expert
Accounts Payable
Expert
Accounts Payable
Expert

Languages

English

Expert

French

Beginner

Turkish

Beginner

Training and Certifications

Training
Photoshop
SPSS
May 2006
International Computer Driving License
Yarmouk University
Feb 2004

Hobbies and interests

Reading
Networking