Alaa' Orabi

 Managing all the sales related activity of the company.
 Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
 Writing up accurate and grammatically correct sales correspondence.
 Tracking sales orders to ensure that they are scheduled and sent out on time.
 Effectively communicating with customers in a professional and friendly manner.
 Ordering and ensuring the delivery of goods to customers.
 Supporting the field sales team.
 Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
 Contacting potential customers to arrange appointments.
 Speaking with customers using clear and professional language.
 Resolving any sales related issues with customers.
 Completing the administrative needs of the Sales Department.
 Making follow-up calls to confirm sales orders or delivery dates.
 Responding to sales queries via phone, e-mail and in writing.
 Accurately analyzing and assessing statistical data.
 Produce reports on progress within the department and outline any developed strategies to improve.

• Working in international commercial correspondence including
1. sales / purchase
2. Tender offers preparation
3. Sourcing over the net
4. Technical comparison
• Following up for various purchase procedures (Banking, Insurance, clearing, shipping )
• Developing and implementing plans for growing the business in the various private and public institutions by working with local and international tenders.
• Establishing contacts with key accounts.
• Implementing flawlessly approved action plans.
• Monitor, evaluate & follow up all offers made & quotations until getting results

• listening to customer requirements and presenting appropriately to make a sale;
• maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• responding to incoming email and phone enquiries;
• acting as a contact between the company and its existing and potential markets;
• gathering market and customer information;
• negotiating on price, costs, delivery and specifications with agents and manager .
• challenging any objections with a view to getting the customer to buy;
• advising on forthcoming services developments and discussing special promotions;
• recording sales and order information and sending copies to the sales office, or entering into a computer system;
• gaining a clear understanding of agents' businesses and requirements;
• making accurate, rapid cost calculations and providing agents with quotations;
• attending team meeting and sharing best practice with colleagues.

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• accounts payable and receivable - process cheque requisitions and expense reports; reconcile accounts; file invoices, cheque and expense reports to properly maintain an orderly and accurate filing system; enter financial data
• set up and maintain general ledger, chart of accounts and other reporting statements
• bimonthly payroll and benefits coordination; record staff leave
• bank deposits and account / bank reconciliations; petty cash
• assist auditor at year-end audit
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• process all incoming and outgoing mail; includes proofreading all outgoing mail and logging of courier services
• control office supplies, sale-able technical material, publications inventories and manuals/rulebooks
• maintain and control inventory of wrestling products, handle all orders and maintain appropriate records
• meet sales representatives and gather information
• assist with computer upgrading and software selection to meet association needs
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• Assist Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives
• Assist Sales Manager in revising and implementing the sales strategies plans.
• Assist Sales Manager in generating sales opportunities by identifying appropriate business targets.
• Assist Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
• Assist Sales Manager by completing all assigned duties.
• Handle customer issues, resolution and communicate escalated issues to the Sales Manager.
• Supervise Sales Representatives.
• Assist with sales rep questions, concerns and product/service questions
• Deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
• Communicate all employee relations issues, concerns, and incidents to Sales Manager.
• Monitors calls, provide feedback to reps and assist reps on sales %, install %, and quality assurance goals.
• Responsible after-sales service