Sales Supervisor
union motors
Total years of experience :16 years, 11 Months
• Understands automobiles by studying characteristics, capabilities, and features; comparing competitive models; inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
• Provides sales management information by completing reports.
• Updates job knowledge by participating in educational opportunities; reading professional publications
• Answering incoming calls and assisting customers in their specific enquiries.
• Creating further interest in the company's services by inviting customers to use all services offered during outbound calls.
• Arranging the dispatch of products, information kits or brochures to clients and interested parties.
• Providing Market Research for the company.
• Converting potential prospects into customers.
• Creating leads with existing customers and follow-up on those leads.
Customer Service:-
• Following-up client calls with e-mail or fax if needed.
• Handling all the activities of the branch.
• Scheduling all the appointments.
• Effectively handling customers' complaints.
• Maintaining a professional and ethical business relationship with customers at all times.
• Ensuring customer satisfaction while maintaining continuous business from existing clients.
• Concluding customer interactions effectively with a positive outcome.
• Client Retention.
• Quantify and qualify customer satisfaction.
• Working as team player.
Administration:-
• Ensuring that all relevant data is administrated correctly in the system.
• Providing weekly reports to management.
• Assisting Customer Care Manager in operational processes.
• Ensuring that all relevant customer paperwork is filed appropriately.
• Updating databases with information and changes and status of each customer's or prospective customer's.
• Completing all relevant records to establish and maintain business with customers.
• Research new market opportunities
• Responsible for all of booking & reservations with the travel agents
• Up date the contract with all of companies
• Handling all the guest complains for the rooms & the outlet.
• Full arrangement for the city tour and execrations and events
• Attend and provide hospitality to VIP guest with high level of professionalism
• Presentation for all the new arrival guest for all of the outlet in the hotel
• Follow up guest confirmation after two days of booking
• Issue the function and the contract for our guest
• Create and input of function details completely as per guest requirement
• Receive and confirm vip booking for wedding halls
• Receive and confirm booking for exhibitions
• Receive and confirm vip booking for halls and cruising
• Receive and confirm private cruising reservation
• Tele sales on the phone for halls and cruising
• Research new market opportunities
• Booking for banquet halls and conference and exhibitions
• Responsible for out door catering booking and arrangement
• Handling situation in the department which I am responsible for it
• Follow up the guest from the travel agents
• Report directly to sales & reservation manger