علاء Zarour

• Serve as Acting Operations Manager, overseeing strategic planning, resource management,
and business operations during management transitions and peak operational periods
• Lead and supervise operations for comprehensive service delivery including AC duct
cleaning, deep cleaning, water tank sanitization, nano coating applications, and pest control
across residential and commercial properties
• Manage daily operations of 4-6 field teams, ensuring optimal resource allocation, equipment
utilization, and adherence to quality standards and safety protocols
• Make critical business decisions on resource deployment, project prioritization, and
operational strategies to maximize efficiency and profitability
• Develop and implement standard operating procedures (SOPs) for all service lines, resulting
in 30% improvement in operational efficiency and service delivery consistency
• Monitor and control inventory of equipment, chemicals, and consumables valued at 50, 000+
KWD, implementing tracking systems that reduced material waste by 25%
• Conduct comprehensive site assessments, create project timelines, and oversee execution of
large-scale multi-day projects with budgets exceeding 10, 000 KWD
• Maintain 95%+ client satisfaction rate through proactive communication, quality inspections,
and swift resolution of operational issues
• Train and mentor team leaders on technical procedures, safety compliance, and customer
service excellence
• Collaborate with senior management on business development initiatives and strategic
planning, contributing to 20% year-over-year revenue growth

• Coordinated daily operational functions across multiple service contracts, optimizing
processes and implementing efficiency strategies that improved service delivery timelines
by 35%
• Analyzed operational data and metrics to identify bottlenecks, develop solutions, and ensure
smooth day-to-day operations across facility management projects
• Managed vendor relationships and procurement processes, negotiating contracts that
reduced operational costs by 15% while maintaining service quality
• Developed and maintained comprehensive documentation systems for operational
procedures, quality control measures, and compliance requirements
• Coordinated cross-functional teams to ensure timely project completion and adherence to
contractual obligations
• Implemented preventive maintenance schedules and tracking systems, reducing emergency
service calls by 40%

• Provided comprehensive operational support for daily fitness center operations, ensuring
seamless coordination across all departments
• Delivered exceptional customer service to members and guests, maintaining professional
and courteous interactions at all times
• Managed front desk operations including member check-ins, inquiries, and administrative
documentation
• Supervised and coordinated staff rotations across departments, ensuring adequate coverage
during peak hours
• Processed payments, handled internal documentation, and maintained accurate records for
operational reporting
• Supported facility maintenance coordination and resolved operational issues promptly to
maintain member satisfaction