علاء Zawadi

• Established processes, frameworks and manual documents for operations department.
• Provided training, communication and oversight (including in health and safety) to meet the established quality goals of the client and to ensure quality operational standards are implemented.
• Evaluated subcontractor’s quality of work and shortlisted any that doesn’t meet our quality requirements.
• Established testing methodologies and improvement measures to ensure successful delivery and proper handovers of BTAS projects.
• Provides support to clients on quality issues.
• Improved the quality of low level designs
• Improved the availability and integrity of operations KPI reports by creating framework and workshops