علاء رضوان

Field ICT Services Officer في UNRWA

• الأردن - عمان
• أشغل هذه الوظيفة منذ مارس 2016

IT Manager/Consultant في Bilfinger Berger

• الإمارات العربية المتحدة - الفجيرة
• يناير 2009 إلى يناير 2010

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BILFINGER BERGER FZU. (UAE)
after 1 year leave without pay from UNRWA to work with belfinger berger as IT Manager/Consultant

Networking:

• Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.

• Implements network security at the regional level as established by corporate Security Director.

• Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.

• Oversees the administration of the company's WAN.

Internal Systems:

• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.

• Works with project teams to help implement Internal Systems.


Help Desk Administration:

• Oversees all help desk activities at the regional level.

• Responds to escalated help desk issues.

• Oversees the administration and maintenance of our tracking software. Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

Asset Management:
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.
• Ensures that company assets are maintained responsibly.
Note: I have UAE driving license

NETWORK ENGINEER في EGYPTIAN ARAB LAND BANK

• الأردن
• سبتمبر 2001 إلى أغسطس 2004

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Installing and troubleshooting of LANs & WANs.

. Supervise and monitoring communication lines between branches & headquarter.

. Design & maintain the LANs At each branch.

. Supervise installing of new ATMs machines on all branches( Software & Hardware).

. Participates in evaluating, recommending, installing of various hardware & software components & facilities including Local Area Network & Wide Area Network.

. Install & test & confirm delivered network & other computer equipment at all bank branches.

. Install all needed software.( banking systems & others).

. Install printers (network printers ) under UNIX system.

. Dealing with terminal servers & emulation programs (PSTERM).

. Supervise Swift banking application.

. Dealing with Alcatel telephone exchange & recording system related to.

. Install, monitoring, maintain the UPSs.

. Member of IT Development committee at Egyptian Arab Land Bank.

. Head of network & technical support office.

. Supervise one engineer & two technicians.

. Conduct in-house end user computer training.

Engineer في Beta Engineering & contracting CO.

• الأردن
• سبتمبر 1999 إلى سبتمبر 2001

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I was one of three engineers where my responsibility for four technical support staff to service the needs of company. My work involved in installing, modifying, maintaining, & repairing Uninterruptible power supplies (UPS), voltage stabilizers, electrical boards & high power battery chargers.