SOCIAL MEDIA SPECIALIST
Advertising and Marketing Consultants, AMC, JLT
Total years of experience :17 years, 11 Months
• Manage Social Media Accounts for UAE ( Mitsubishi, Chery, JAC, MAVI, bYSI, KOCCA, Dreamland Aqua Park, FUSO, Menchies, Shawarma Factory, Capri- Life Style, Bentley ) in 2 languages EN/AR
• Create and manage Contents in 2 languages EN/AR for FB, Instagram, YouTube.
• Plan and Arrange Events for the brands ( Shootings, Influencer- bloggers arrangements)
• Prepare Projects proposals.
• Analyse Social Media Data.
• Managing Team of 8 Employees: 3 developers, 1 Graphic designer, 4 data entry.
• Assign Tasks for each employee and set deadlines for each task.
• Manage websites projects Contents in 3 languages English, Arabic.
• Design websites Back Ends and Front Ends.
• Make projects plans.
• Manage websites contents, Social media accounts of all projects I was enrolled in.
• Test websites contents.
• Managing Advertising campaigns of our clients through Social media, and their websites.
• Assign Maintenance tasks to my team.
• Follow up with client’s suggestion and development requests.
• Provide development plans for all clients.
• Manage freelancer’s team remotely.
• Test websites contents.
• Brainstorming visual and copy ideas with other members of the creative team
• Writing and presenting a few options to clients
• Modifying copy until the client is satisfied.
• Overseeing the production phase.
• Proceeding planned and scheduled daily, weekly, monthly, semiannual, and annual data update and testing.
• Press releases Preparing, revising, and publishing. In English and Arabic.
• Assign Maintenance tasks to my team.
• Manage Websites Data bases for all project enrolled with.
Troubleshooting Etisalat payment machines and network problems and diagnosing and solving hardware or software faults .
Assign tasks for site engineers on daily basis such as doing Preventative Checks for Etisalat payment machines, maintenance, parts replacement, and advise them to take the necessary action.
Follow up with customer complaints and solve them.
Arrange daily machines cash collection schedule and assign it to Trans-guard group team .
Follow up with Etisalat engineers team for project updates, new machine installation, software and hardware faults.
Daily report to Direct manager, Branch manager.
Providing support, including procedural documentation and relevant reports.
• Supervise/assist in the production and distribution of various publications ( training reports, calendar schedule, workbooks, instructional guides, newsletters)
• Serving as a subject matter expert or technical consultant for agency training programs.
• Communicate with diverse audiences (employees, agencies, the public) to provide information and clarification regarding training programs, actions, policies and procedures.
• Identify, develop and monitor the use of subject matter experts who provide curricular and instructional content of training courses.
• Establish and maintain effective working relationships with those contacted in the course of assignment.
• Conduct research, gather information and analyze a variety of data.
• Responsible to set & achieve sales targets, lead a team of sales personnel, both counter sales and field sales.
• Selling Photocopiers Machines and printers .
• Deal with all kind of cultures.
• Supply Local companies of Offices equipments, Stationery, Laptops, Scanners, printers, Ink, PCs .
• Train customers how to use the electronic devices .
• Pursuit Customers Technical problems and complaints .
• Collecting customer questions then giving the perfect technical Answers .
• Implement Sales Strategies As Targeted.
• Make monthly Check to photocopiers machines and replace Worn-out Parts .
• Responsible for the development of training programs for operational departments of seasonal and full-time members of the operations team.
• Ensures a high level of Guest Services best practices for the operations departments are provided.
• Implements Emergency action plans and coordinates with other departments. Prepares and plans response to emergencies and after-hour problems.
• Researches, prepares, and submits plans for expansions, new equipment, or revenue concepts annually.
• Evaluates all departmental staff on a bi-weekly basis and rewards or takes corrective action accordingly.
General Education in the field of management, Information systems, Marketing, and Economy
