Client Support
Franklincovey middle east
Total des années d'expérience :13 years, 1 Mois
Liaising between Client Partner and Clients.
Administrative work including the use of the Salesforce Program to create leads and contacts, extract filtered reports etc.
Updating, organizing and improving on the accuracy of the Salesforce database.
Contacting clients to invite them to Franklin Covey Events via telephone.
Assisting in the selection of the event’s registrations and attendees.
Prospecting potential clients through phone calls and emails (Telemarketing).
Addressing and handling client’s queries.
Promoting and selling Lenovo laptops.
Handled Customer difficulties arising from lack of stock.
Answering Customer Inquiries concerning products.
Meeting the target set.
Providing RSA (Road Side Assistance) to Client’s Customers.
Assuring Customer Satisfaction and delivery of complete service.
Liaising between Towing Truck Company and Customer.
Managed phone held Customer satisfaction survey.
Administration involving faxing and filling out forms.
Problem-solving difficulties that arose with customers.
Quick-to-Learn Interaction with various customized programs.
In charge of the VIP attendees list and escorting VIP guests.
Responsible for organizing and documentation.
Selling laptops with priority to the Toshiba brand.
Attending to any customer inquiries
Promoting and commercializing product in hand.
Reporting end of the day sales and relative input.
Promoting newly introduced brand, Neo, for Mobile Phones.
Managing Inventory of stock.
Problem-solving and Crisis Management arising from customers and absence of stock.
Answering inquiries of customers which required in-depth knowledge of the product.
Reporting end of the day sales.
Promoting and selling Marmum products
Solving any issues that arose in the job
Assisting and care-taking of children in the playing compound.