Client Relationship Associate
Emirates Nbd
Total des années d'expérience :4 years, 11 Mois
Answer calls professionally.
Respond to customer inquiries with regards
to banking products and services.
·Research required information using
available resources.
Handle and resolve customer Internet
Banking inquiries and general complaints
Complete call logs.
Route service requests to appropriate
departments.
Capture every mandatory information with
accuracy while raising service requests
·Provide customers with product and service
information and route calls to appropriate
resources.
Provide precise and accurate information to
customers.
Follow up with customer calls where
necessary.
Adherence to standard work procedures while
handling customer calls.
Comply to information security and data
privacy policies
answer calls and respond to emails handle customer inquiries both over the phone and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports
preparing appropriate lesson plans using differentiated learning strategies and techniques creating a student-centered classroom environment conducting assessments and preparing students for testing establishing cooperative relations with all stakeholders Putting the final results.
Answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues
answer calls and respond to emails handle customer inquiries both over the phone and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports