IT Help Desk & Customer support
LIVESALESMAN PVT.LTD
Total years of experience :4 years, 10 Months
• Answer incoming Emails and respond to customer’s
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Answer incoming calls and respond to customer’s
• Convince the customers to buy our product
• Follow up customer calls where necessary
• Open profile for the customer and collect the document and rise to the manger
executive
• Maintaining and implementing network solutions.
• Gathering and prioritizing customer requirements and working closely with the teams to deliver the service to the customer.
• Act as a liaison between the company and clients for all issues and help in solving the issues.
• Configuring security systems.
• Maintaining the network infrastructure.
• Maintaining and building relationships with Existing Customers and generating new business using their circle of influence.
• Comprehensive experience in cementing healthy relationship with the clients for generating business and leading workforce towards accomplishing business and corporate goals.
• Working under the Employer Of Sharab AlSalam Charitable Association.
