Logistics Operations Manager
Mersaco
Total years of experience :15 years, 9 Months
-Led and implemented the 1st pharmaceutical A-Frame Pick and Pack automation to cover 4000 hours per hour
-Develop & monitor logistics operations $2M budget & set departmental strategies aligned with corporate vision
-Implement best practices of supply chain fundamentals abiding by all GSP, GMP, GDP and GXP guidelines
-Establish procurement advisory & Manage Storage of $300M of Stock Inventory respecting FEFO rotation
-Oversee Value Added Services of Pricing 200M priced packs/year and 10M Imprinted packs/year
-Head orders dispatch & distribution to 5000+ accounts within a Fleet of 50+ vehicles (including GPS tracking)
-Direct order execution of ambient & cold chain operations with 99.99% stock accuracy via Cycle & Stock Count
-Run Narcotics and Psychotropic operations, pre-conditioning of cold chain and cytotoxic products handling
-Create, Document & Execute Standard Operating Procedures, Policies, Processes, Job Descriptions, Changes
-Manage team of total of 150+ workforce including 7 business units & 6 direct reports by applying Performance
Management System based on Key Performance Indicators (KPIs) & Management by Objectives
-Handle Pharmaceutical & Cosmetics portfolio of partners: Sanofi, Janssen, Amgen, Abbott, Boehringer
Ingelheim, Novo Nordisk, Mundipharma, Astellas, Tabuk, Forte Pharma, Sandoz, Stada, Pierre Fabre, Nutraveris, Diater, Allergan
- Conducting BPR on flow, analyzing apps & features list, inserting sample data, producing Infographic Video Script
for product tour, writing the business plan, executive summary, value proposition of the products, creating a comparative analysis chart vis-à-vis major market players, submit final presentation to stakeholders
-Sales Product & Business Development, Proposal & Contract Pitching, Pricing, Negotiations, Project
Management, Project implementation, traveling to the Middle-East and African countries to expand business
-Card Issuance and Management (Prepaid/Debit/Credit/Virtual Cards), Merchant/POS Acquiring, ATM Acquiring,
POS Driving & Switching, Mobile Payment Solutions for International Card Organizations such as: Mastercard,
Visa, UnionPay, American Express, Diners Club International, JCB, Pulse, GCCNet, AFFN & Discover
Operations & Logistics Manager Sep 2014 - May 2017
OMT Group S.A.L, a Partner / Agent of Western Union (WU) - Beirut, Lebanon, www.omt.com.lb
-Oversee six business units in the department (80+ staff) by developing processes, policies and procedures
-Achieving sales growth by 20% via KPI & incentives, reducing transaction processing & cycle time by 21%
-Streamlined department operations, strengthened stakeholders’ relationships, increased efficiency on labor
allocation, increased productivity by 25%, better balanced inventory, faster replenishment to 900 subagents in
market, added security, gained 40% customer retention & increased client satisfaction level
-Oversee six business units in the department (80+ staff) by developing processes, policies and procedures
-Achieving sales growth by 20% via KPI & incentives, reducing transaction processing & cycle time by 21%
-Streamlined department operations, strengthened stakeholders’ relationships, increased efficiency on labor allocation, increased productivity by 25%, better balanced inventory, faster replenishment to 900 subagents in market, added security, gained 40% customer retention & increased client satisfaction level
-Plan, Scope, Manage projects; work estimation, resource allocation, delivery on time and within budget
-Improved picking throughput by 16% through warehouse slotting optimization, Gained customers 20% higher gross margins, 15% less inventory, 17% higher perfect order scores, 35% shorter cash-to-cycle times
-Reduce lead time for restocking by 55%, 10% increase in revenue along with annual cost savings of $330k upon executing SCE products in Middle-East, Europe, North Africa and Far-East of Asia
-Delivers objective business insights, ground truth, tailored intelligence & advisory services to overcome
multifaceted challenges, reduce operating costs, capture emerging opportunities across the business spectrum
-Led the implementation of Warehouse Management and KPI dashboard Systems for big distribution operations in Far-East of Asia, Europe, Africa and the Middle-East, increasing their inventory optimization to 99% accuracy
-Stopping paper based operations by 80% leading to an increased throughput & productivity by 16%
-Performed multiple warehouse audit/design projects, BPR, improving processes, layouts & material flow Participating in Pre-Sales and Conducting Sales proposals, pitches, RFP, Negotiations and Closing Top Deals
-Managed project acquired by rolling out multiple sites including: Japan, Philippines, Singapore & Thailand
-Developed best practices written SOP, S&OP documents for leading multinational and logistics companies
-Implemented operations of top-notch firms via SCE systems such as: WMS, Demand Planning & Billing
-Integrated Systems with ERPS (SAP, Oracle, JD Edwards, Orion, Sage, Microsoft GP, Navision and Infor LN)
-Conducted a variety of SCE and system training programs for large Distribution Centers and 3rd Party Logistics
Consultancy Contract Assignment for NRJ Radio Station (part of MTV Lebanon)
-Developed extensively the official website of NRJ Music Lebanon radio station
-Maintained and updated regularly the content dynamically via user interfaces
-Acted as WebMaster of the official website
Executive MBA
Executive MBA
Masters in Business Leadership, Diploma of Excellence at Continuing Education Program (CEP) at the Lebanese American University
Bachelor of Science (B.Sc.), Management Information Systems
Bachelor of Science (B.Sc.), Business Management
Obtained Lebanese and French Baccalaureat in Humanity
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