IT Engineer
شركه المجد
Total years of experience :13 years, 5 Months
Ensure configurations and data backup of services and implement recovery from disaster.
Provide consultancy and design customized services according to the needs of customers and market services offering.
Assist in the operation and maintenance of BT’s LAN/WAN and its services.
Function as wholesome Systems Administrator independently or under supervision.
Record servers and services/applications logs and analyze them.
Provide 3rd level support services related to web, mail, DNS, etc. and coordinate with level 2 and 4 support.
Diagnose and resolve technical issues
Undertake small to medium-sized IT projects as instructed by the IT Manager
Provide desktop and server support
Support and maintain MS Server/Desktops and MS Exchange
Setting up and configuring new laptops and desktops
Install authorised software to laptops and desktops
Ensuring security and upgrades are applied and kept up to date on desktops and laptops
Antivirus installation to all desktops and laptops
Fault-finding to laptops and desktops
Reporting faults and maintaining logs on servers, desktops and laptops
Completing internal user moves including phones
Patching of network and phones
Making of Cat 5 e network cables were necessary
Ensure all logs for equipment and users are maintained
Setting up and configuring new core servers
Installing authorised software to core servers
Ensuring patches and upgrades are applied to core servers
Fault-finding to core servers
Creating purchase requisitions for IT hardware/software
Ensuring all software purchased licensing is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Setting up new users and disabling expired accounts in accordance with HR requirements
Providing support for MAC and PC.
The typical daily tasks that I do as a network support engineer include:
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