Project Manager
Naffco
مجموع سنوات الخبرة :5 years, 10 أشهر
I was responsible for the customer’s projects from LATAM, USA and Europe.
I manage from the quotation to project delivery together with Sales, Purchasing and Buying, Finance, Legal, Engineering, Logistics and Planning departments to deliver the best product within the customer's requirements efficiently and
within the deadline. I work directly with Engineering doing the study of the
project required by the client and making the interface between this sector and the client.
I conducted projects involving all products for Firefighting (ex: sprinklers, pumps, extinguishers, foam systems, fire hose, etc), Pipes, ELV, Vehicles (firefighters, ambulances) etc, I use AutoCAD and Oracle as tools.
I was responsible for all the Latin American clients of the company. It is my job to provide complete customer satisfaction and efficient processing of all orders and other requests according to all negotiated and agreed terms and
conditions, such that the customers receive a positive purchase experience when dealing with the company. I manage the order entry process through clear and immediate communication with external customers and related internal
departments. I ensure that orders are entered only when they comply with all negotiated and agreed terms and conditions. As part of the account management team, I communicate promptly and clearly with all team members (sales, logistics and technical support) regarding all matters requiring attention to ensure prompt and effective resolution of all customer requests and issues.
Project Delivery and Services - B2B Business. I did the managing the Backlog of a big portfolio of clients for B2B. I was responsible for the goal of installation, configuring and repairing of data and voice
products as IP Connect, VIP VPN (MPLS), Data turbo, Frame Relay, ISDN, Anti- DDoS, MSS, BGP, VSAT and other services that include data transmission network In a terrestrial or satellite network, Upgrades and downgrades, Removal of equipment, delivery of routers internal and external portability and Proactive data management projects for big customers as PRODEB, FedEx, Cencosud, Group, Ramiro Campelo Group, TJMA, Queiroz Galvão, HAPVIDA, Maceió City Hall, TJSE, among others; I used to interact with the departments of Operations (Access and Data Network), Engineering, Commercial Engineering, accounts, sales and legal. I was involved in solving all the project problems, updating the customer with the deadline for resolution and/or negotiation, often identifying new opportunities to deploy solutions within the customer environment. I was recognized for the promptness in attending to customers projects, solving technical and commercial problems successfully delivering the products under tight deadlines. The results obtained include the increase in revenues Gross and Churn reduction for the company. I used MS project and Oracle Sibel systems.