IT Operations Manager
Salehiya Medical
Total years of experience :16 years, 7 Months
Projects and Achievements:
• Designing a Detailed IT Company Vision for 2020 and beyond.
• Implemented a Fully Detailed IT Policy.
• Leading a Team to change all services to Cloud solutions.
• Leading a Team for the Migration from on premise to Office 365.
• Implemented an IT ticketing and help desk system.
• Reduced communications annual bills costs from 70% by delivering accessible low-cost internet services by implementing cloud services which removed the high cost data lines and VPN access.
• Leading IT Services downtime from a yearly average of 50-60 hours to zero by implementing cloud services which always provided high availability and a DR environment.
• Automated 90% of company operations which increased organisational efficiency and effectiveness.
• Decreased annual employee travel costs by 64% by implementing a reliable VOIP solution across all devices.
• Achieved 70% reduction in costs of servers and hardware maintenance by executing strategic cost management plans.
Responsibilities:
• Reporting to IT and Change Management Director.
• Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance.
• Overseeing the annual IT budget and ensuring cost effectiveness.
• Monitoring daily operations, including server hardware, software, and operating systems.
• Coordinating technology installations, upgrades, and maintenance.
• Selecting and purchasing new and replacement hardware and software, when necessary.
• Testing, troubleshooting, and modifying information systems so that they operate effectively.
• Generating performance reports for operating systems.
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
• Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.
• Remaining up to date with advances in technology and industry best practices.
Projects and Achievements:
• Designing a complete network (Infrastructure, LAN, WAN) To connect All 6 Branches & 12 Warehouses.
• Designing, installing and configuring the Companies main servers (Domain Controllers, Exchange, Print & Share Folders, ISA & TMG Proxy, Kasper Security Center, Backup Systems).
• Leading a team to join more than 1000 employees to the Companies Domain.
• Leading a team to implement SAP ERP systems for (HR, Sales and Maintenance).
Responsibilities:
• Administration & Maintenance of all IT Services (Daily, Weekly & Monthly).
• Supervising a team of IT personal across all Branches.
• Managing Many Cycles of Updates and upgrades to all the servers.
• Continuous Renovation of the IT network and infrastructure.
• Configuring and Maintaining all kinds of Nortel & Cisco (Switches, Routers, Core Switches, Access Points and Firewalls)
• Designing, Configuring and Installation of Networks and Infrastructure Projects.
• Installing and Configuring Domain Windows Servers 2003.
• Installing and Configuring ISA 2006.
• Installing and Configuring Exchange Server 2007.
Computer Engineering
Computer Engineering