Travel Consultant
Bon Tours
Total years of experience :3 years, 3 Months
Bon Tours
P.O. Box: 171412 Dubai-UAE
Travel Consultant November 2012 up to Present
• Arranging flight ticket and sending out quotation for flight itinerary using Amadeus System.
• To book a hotel and Transportation (inbound and outbound) through online system or with other supplier.
• Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Advising clients on travel arrangements, e.g. visas and passports
• Processing Visa for corporate client only going to Dubai
• Plan and arrange tour packages as per guest request
• Collect payment for transportation and accommodation from customer.
• Handling all emails inquiry using Microsoft Outlook
Millennium Airport Hotel Dubai
(A 496 Room Hotel part of the Millennium-Copthorne Hotel Chain of Five Star and Four Star deluxe Properties all over the world)
13018, Dubai, United Arab Emirates
Reservation Supervisor May 2010 to October 2012
• Reporting to the Revenue Manager and to complete additional tasks as directed in his absence.
• To check all the reservation correspondences on daily basis and make sure that all details including rate plan, market segment and the billing instruction are correct.
• Handling group reservation
• Checking no show and traces on daily basis.
• To liaise with account department for any inquiry regarding the 3rd party payment, bank transfer payment and credit facility update.
• To control (open and close rate) on web/online booking channel
• Supervising the work flow in the department and make sure that everything is handled well.
• Handling all emails inquiry using Microsoft Outlook.
• Act as executive secretary to the Director of Sales.
Reservation Agent
• Process reservations for regular, corporate and individual hotel customers.
• Develop corporate customer's relations and monitor their productivity.
• Assist and coordinate with the Sales Department in establishing new accounts, achieving occupancy and revenue targets.
• Build ties with prospective companies by offering a competitive hotel package.
• Process transit visas
• Prepare and Coordinate for daily hotel guest airport pickup and hotel guest flight assistance.
• Process reservations online thru the Millennium Global Distribution System
Customer Service cum Airport Representative
• To ensure that passengers are met and assisted in a timely and professional manner.
• Introduced the guest to the driver and assist them with their luggages.
• Inform the Duty Manager with flight delays, no show guests, no show driver, late arrival of the driver and any other issues.
• To ensure a smooth and comfortable transfer to the guest from the airport to hotel and provide the necessary information that the guest should have.
• Provide all customers' information, inquiries, and requests including tour booking.
Receptionist February 2004
• Process all check-in activities for the Commercial Wing and Emirates Airlines Wing including VIP, Corporate and Transit.
• Handle cash and cash related transactions, check-outs, invoices and foreign exchange.
• Provide and Process all Emirates Airlines Lay over information for transit passengers including Arrival and Departure Times, Flight Numbers, Meal Information.
• Arranging transport from and back to the airport
• Input and update guests profile in the system using OPERA
• Giving wakeup call with the use of FCS Voicemail
• Allocate rooms and hand out keys to the guests
Personal Strength
• Disciplined, Dedicated, Hardworking, Energetic, Patient and Organized.
• Enthusiastic and able to accept and adapt to any new environment.
• Ability to work independently under strict deadline and pressure.
BACHELOR OF SCIENCE IN COMPUTER SCIENCE October 2002 Manuel L. Quezon University Hidalgo St. San Miguel, Manila Philippine